Customer Success Engagement Manager

Viaduct is a company that uses patented AI to discover hidden patterns in complex time series data. They are seeking a Customer Success Engagement Manager to lead customer engagements and ensure clients realize the full value of their solutions while collaborating with various teams to adapt offerings to customer needs.

Responsibilities:

• Lead and oversee customer engagement, consulting and/or analytics projects from inception to completion, ensuring timely delivery and high-quality outputs
• Develop and maintain strong relationships with customers, understanding their needs and translating them into actionable analytics solutions
• Collaborate and provide expert guidance to the product, engineering and data science teams, fostering a culture of continuous learning and improvement
• Ensure the alignment of analytics projects with business value
• Monitor project progress, manage risks, prioritize actions, and ensure adherence to budgets and timelines
• Present findings and recommendations to senior management and customers, effectively communicating complex data insight resulting in business value
• Develop strategy and lead execution of customer engagement extensions and renewals
• Stay updated with the latest trends and technologies in data analytics and apply them to improve our software
• Work with customers to gather software requests and prioritize backlog with product teams

Requirements:

• 10+ years of experience in in customer-facing roles (as an Engagement Manager, Customer Success, etc..)
• Proven track record of managing and delivering large-scale analytics projects with diverse teams
• The ability to build and maintain strong customer relationships
• Demonstrated ability to innovate and drive business growth through analytics
• Ability to manage multiple projects simultaneously
• Exceptional communication and presentation skills, with the ability to convey complex data insights to non-technical stakeholders
• Prior experience using data analytics software and programming languages such as SQL, Python, R, and/or Tableau
• Strong problem-solving skills and the ability to think strategically
• M.S. or Ph.D. in Data Science, Statistics, Computer Science, or related field
• 3+ years of Experience working at a big-3 consulting firm
• Knowledge of machine learning algorithms and predictive modeling techniques
• Familiarity with advanced technologies such as Hadoop, Spark, and cloud platforms like AWS or Azure
• Knowledge of manufacturing operations, supply chain, service operations or quality management a plus