Project Manager

AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with complex, chronic needs. The Project Manager is responsible for leading initiatives that improve patient experience, service outcomes, and operational performance across technician and clinical workflows.

Responsibilities:

• Lead cross-functional projects focused on improving patient experience, service levels, and operational efficiency
• Define project scope, success metrics, and timelines aligned to service, quality, and cost objectives
• Manage end-to-end project lifecycle including planning, execution, and performance tracking
• Conduct root cause analyses on patient escalations and translate findings into structured improvement projects
• Develop and implement corrective action plans with measurable outcomes
• Coordinate stakeholders across clinical, technician, and operational teams to ensure alignment and execution
• Establish and monitor KPIs related to service, quality, and operational performance
• Drive continuous improvement initiatives across patient engagement processes
• Support development of standardized workflows, training approaches, and escalation handling processes
• Ensure effective communication of project outcomes, including insights and recommendations
• Track adoption and sustainability of implemented improvements
• Embody AnewHealth’s Core Values in all communications and interactions
• Other duties as assigned

Requirements:

• High school diploma/GED required
• 5+ years of experience in patient engagement, call center operations, or healthcare service delivery
• Proven experience leading projects focused on service improvement or process optimization
• Experience in root cause analysis, KPI development, and performance management frameworks
• Strong project management and execution skills
• Ability to lead cross-functional initiatives without direct authority
• Data-driven mindset with ability to define and track KPIs
• Root cause analysis and continuous improvement expertise
• Strong communication skills with a patient-centric approach
• Experience developing operational processes and training frameworks
• Certified Pharmacy Technician
• College degree