Remote Customer Service Associate (Bilingual-Spanish)

Fiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers. The Remote Customer Service Associate will support bank partners, merchants, and cardholders by answering questions and resolving issues related to electronic payments and financial services.

Responsibilities:

• Answer inbound calls from bank partners, merchants, and cardholders regarding electronic payments, account activity, and service-related questions
• Resolve routine and moderately complex customer issues by researching account details, following documented procedures, and completing next steps accurately
• Troubleshoot basic technical and service issues related to payment processing and associated support inquiries
• Document customer interactions, actions taken, and resolution outcomes in designated systems with a high level of accuracy
• Escalate unresolved or higher-risk issues to the appropriate team based on established service and compliance guidelines
• Meet defined productivity, quality, attendance, and call handling expectations in a high-volume call center environment
• Deliver clear, professional communication that confirms customer needs, explains resolution steps, and sets appropriate expectations
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary

Requirements:

• Bilingual communication skills in Spanish and English
• 1+ years of experience in a customer-facing role supporting customers by phone, in person, or through a service desk environment
• 1+ years of experience using a computer to navigate multiple applications, enter accurate information, and document customer interactions during active calls
• 1+ years of experience in a call center, financial services support, technology support, or remote customer service environment
• Ability to troubleshoot basic service and technical issues related to electronic payments, transaction support, or similar customer inquiries
• Ability to maintain a quiet and secure work environment that supports uninterrupted customer conversations and consistent call handling
• High school diploma, General Educational Development credential, or higher or equivalent combination of education, related experience and/or military experience
• Experience supporting customers in financial services, payments, banking, or a regulated environment
• Experience working in a remote work-from-home service environment
• Experience supporting merchants, cardholders, or financial institution clients