Senior Customer Success Operations Manager - Technology

NVIDIA is widely considered to be one of the technology world’s most desirable employers, and they are seeking an innovative Senior Customer Success Operations Manager – Technology. This role involves scaling NVIDIA's Customer Success operating model through digital solutions to enhance customer and partner platform adoption and value realization.

Responsibilities:

• Develop a deep understanding of Customer and Partner adoption-related processes, systems, workflows, and data structures throughout NVIDIA to find opportunities for scaling post-sales journeys
• Partner with Customer Success Strategy and Insights leads to convert post sales adoption strategies and insights into scalable digital solutions, workflows and technical requirements
• Determine how enterprise systems, data, and adoption signals can be leveraged to enable and automate digital customer journeys
• Partner with Sales Operations, IT, Product, and other teams to design and deploy Customer Success workflows and digital capabilities across enterprise systems
• Build and deliver digital Customer Success experiences and assets, including videos, prototypes, lightweight automations, and self-service resources
• Evaluate and help operationalize digital solutions using AI agents, automation, and other emerging capabilities, to improve onboarding, adoption, engagement, and value realization
• Partner with Engineering, Tech Operations, and external partners to drive solutions requiring production development, including requirements, technical validation, UAT, deployment readiness, and continuous improvement

Requirements:

• BS degree or equivalent experience
• 8+ years of experience in Customer Success, Customer Success Operations, Solutions Consulting, Product Operations, Business Systems, or similar roles
• Strong understanding of sophisticated business processes, enterprise platforms, operational procedures, and data architectures, with the ability to translate them into scalable digital solutions
• Hands-on experience designing and implementing scalable Customer Success or post-sales workflows, automations, and technology-enabled experiences
• Experience partnering with Engineering, Product, IT, Sales Operations, and implementation teams on enterprise technology initiatives
• Experience with Generative AI, AI agents, workflow automation, CRM, APIs, integrations, and enterprise SaaS platforms
• Excellent communication, partner coordination, analytical, and problem-solving skills!
• Background with NVIDIA AI technologies and platforms
• Experience with ServiceNow or similar Customer Success workflow platforms
• MS in Computer Science or equivalent experience in a related professional background