Customer Service Analyst (Data Analyst 1)

Pennington Biomedical Research Center is part of Louisiana State University and Agricultural and Mechanical College, focusing on disaster fraud research. The Customer Service Analyst will manage incoming calls, perform data entry, and assist with various projects under the guidance of the Call Center Managers.

Responsibilities:

• Answer Hotline calls and enter complaints data into respective Agency’s Database. (40%)
• Provision non-phone complaints received by NCDF agency partners into each agency’s respective database. (40%)
• Assist Call Center Managers / Assistant Managers with any additional projects and administrative tasks with which assistance is requested. (15%)
• Other duties as assigned. (5%)

Requirements:

• Bachelor's degree
• Availability to work full-time in either a day or afternoon/evening shift as per call center need
• Must pass a federal background check
• May be required to be on-call or work holidays and/or weekends, or during emergency situations such as hurricanes or other natural disasters per University Policy Statement 18
• Physical ability and eye-hand coordination necessary to use a computer terminal, copier, telephone, and other standard office equipment
• Ability to sit in the same position for extended periods (5.5+ hours a day) at a time using continuous hand motions when entering data into the computer system
• All candidates must have valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment
• Bachelor's Degree and experience in a call center setting
• Customer service experience a plus
• Proficient in Microsoft Office