Enterprise Customer Success Manager

Parkade is a B2B2C SaaS platform that modernizes private parking for apartments, mixed-use, and offices. The Enterprise Customer Success Manager will own the full post-sales lifecycle for enterprise property management accounts, drive adoption of the digital parking platform, and partner with property management VPs to identify growth opportunities and ensure customer satisfaction.

Responsibilities:

• Drive account growth and revenue expansion. Identify growth opportunities for sales team within existing accounts by facilitating Parkade to new properties in the portfolio
• Own retention and customer delight. Monitor account health signals and proactively intervene to address churn risk or underutilization before renewals
• Be a proactive relationship manager. You'll develop quarterly business reviews and success plans that demonstrate ROI through grounded metrics and best practices
• Serve as the voice of the customer to drive product innovation. Synthesize operational data, parking utilization metrics, and enterprise client feedback to provide product opportunities for new features or improvements
• Some travel for client meetings, conferences, etc

Requirements:

• 5+ years of enterprise B2B SaaS customer success management with portfolio ownership of $500K+ ARR
• Property management or PropTech industry experience with understanding of multifamily and commercial real estate operations
• Proven track record driving net revenue retention above 110% through expansion and renewal strategies
• Executive relationship management with enterprise Directors and VP-level stakeholders
• Implementation and onboarding program management for technical software deployments across multi-site portfolios
• Experience with parking operations, access control systems, or physical asset management platforms
• Working knowledge of SQL and experience with low-code platforms (Retool, Airtable, etc.) to build dashboards and operational tools without waiting on engineering
• Background in residential or commercial property management operations (HOA, multifamily, office)
• Familiarity with mobile app adoption strategies and resident engagement programs