Senior Product Manager- Mobility

Oro Mobility is transforming into a technology-driven mobility platform, and they are seeking a Senior Product Manager for their TNC (rideshare) business. This role owns the end-to-end customer experience for drivers, focusing on maximizing earnings, reducing downtime, and enhancing retention through a seamless digital rental experience.

Responsibilities:

• Own the full lifecycle—from booking to post-rent—delivering a seamless, consistent experience across every digital and physical touchpoint
• Define and execute a world-class, driver-centric CX strategy focused on maximizing earnings, minimizing downtime, and building long-term loyalty
• Lead the roadmap for Driver Hub and digital experience layers, creating a unified destination where drivers can manage their rental end-to-end
• Own the product experience across external partner journeys, including onboarding, eligibility, and ongoing engagement. Align workflows, data flows, and incentives to deliver a seamless cross-platform experience
• Design solutions that work in real-world operations — enabling branches, maintenance, and support teams with better tools, visibility, and workflows
• Own key drivers of business performance including retention, extension behavior, pricing transparency, loyalty, and payment successs
• Design and deliver experiences that maximize driver earnings and time on the road, reducing non-earning friction across the journey
• Identify and eliminate root causes of support contacts, disputes, and operational inefficiencies through product-led solutions
• Build transparent, intuitive experiences across billing, payments, extensions, and the full rental lifecycle
• Lead development and adoption of self-service capabilities for high-volume customer needs (payments, extensions, maintenance, account management)
• Partner with engineering, operations, and external partners to deliver scalable, integrated solutions that improve throughput and activation
• Use data and experimentation to drive improvements across retention, LTV, cost-to-serve, and digital adoption while aligning cross-functional stakeholders

Requirements:

• 5–8+ years of product management experience, preferably in mobility, marketplaces, fintech, logistics, or related industries
• Proven experience owning end-to-end customer or platform experiences and delivering measurable business outcomes such as growth, retention, and cost reduction
• Strong track record of partnering cross-functionally with engineering, operations, and external stakeholders
• Data-driven, customer-first mindset with the ability to simplify complex workflows and translate insights into scalable solutions