Senior Technical Analyst, Information Technology M/F

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

Region: Selangor - Malaysia
Working Hours (3 shift rotations - Malaysia time): 6:00AM-3:00PM / 9:00AM–6:00PM / 5:00PM–2:00AM

What will you do?

Primary Responsibilities

• Performs Local IT daily activities as per checklist accurately and timely
• Local IT support daily activities:
  • Incident resolution escalated by IT Helpdesk
  • Manage incidents/service request related any hardware and software use by CACEIS Malaysia users within SLA
  • Provide technical support for Townhall, Job Fair and meeting/training rooms setup
  • Deployment and movement of physical assets
  • Asset management (inventory update, tracking etc, reconciliations)
• Ensuring the team KPI/KQI’s are met as per incident SLA
• Ensure that all production environment facilities (PCs, Telephony system, Mobile Devices and Video Conference) are always in good running condition
• Support DRP/BCP requirement in the organization
• Analyse and escalate issues if required to Support teams for resolutions
• Develops and maintains technical procedures and user guides
• Ensure appropriate communication to users on any issue arise
• Communicate and follow up regularly with the service providers whether internally or externally on any issues arise
• Troubleshooting, diagnosing and solving issues related to system and network problems with a hardware/software fault
• Ensure daily activities performed in accordance with CACEIS Malaysia Compliance and Audit guidelines
• Keep records of all IT assets (receiving, faulty, repairing, relocate)
• Participate in the resolution and follow up of any items identified by the Audit

#LI-NA1

What will you do? (continuation)

Other Responsibilities

• Will work on multiple assignments at any one time
• Ad-hoc projects are assigned on a regular basis as part of the individual objectives and development plans
• Assist Manager and management team in any technical matters
• Acting as a backup for Manager whenever necessary
• Management of Purchase Orders for IT equipment
• Management of IT equipment invoicing and ensuring payments are dealt with in a timely manner in co-operation with the local Finance team
• Roster management with the assistance of Manager and SDM

• Basic knowledge of the banking /investment fund business
• Basic knowledge in MS Visio

Experience in 1 of the 3 main business areas is highly welcome (Transfer Agent, Fund Administration, and Custody). This will help during issue troubleshooting process

• Good troubleshooting skill
• Strong communications skills, pro-active, agile
• Attention to detail

• Desktop, MS Windows, Citrix, Printers, telephony management and MS Office applications, Outlook/ Messaging
• Basic knowledge of network management
• Basic knowledge of Active Directory
• Basic knowledge of scripting