Assistant Manager, Payment Services M/F

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

You will be responsible on day-to-day processing of CACEIS clients clean cash payment instructions through both swift and non-swift channels which comes under Custody & Cash Clearing. The role is to deliver specific services to external and internal stakeholders with high level of quality, efficiency and fostering a client first mind-set. You will be responsible to define an appropriate control and governance to support the operations and to meet the regulatory requirements, closely working with Risk, Compliance and Change programs to support group’s initiative as well as assist with Internal and External Audit and Regulatory requirements.

You will be supporting Luxembourg team, 09:00 – 18:00 hours local time.

What will you do?

• Perform processing of clean cash payments (Pre- and Post-Execution) on a daily basis: input, verify, validate and reconcile either electronically or manually across sub-custodians.
• Ensure adherence to desk operating procedures, control framework, escalation protocol, risk and regulatory compliance of processing activities.
• Deliver a high accuracy rate and timeliness to ensure superior quality of service to our clients.
• Continuous monitoring of cash payments operation team mailboxes and executions manual payments in accordance with instructions/ queries received and do the required follow ups without delay.
• Work collaboratively with both internal [TPFX, Cash investigation, Cash Management, Fund Accounting, PERES and other CACEIS business units] and external stakeholders [Sub custodians/ agents] to ensure the operating model is robust and the risk is mitigated.
• Perform investigation of cash breaks and provide resolution within agreed timeline.
• Ensure focus on sharing the best practices within the team and reporting weak controls/ slippages to CPO management team.
• Contribute to CP projects and initiatives [through ideas/ suggestions] to help improve process and control.

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What will you do? (continuation)

• Manage new staff on-boarding and provide oversight and direction to the employees in the department in accordance with the organization's policies and procedures and assist manager in capacity planning.
• Mitigate financial/reputational risk by ensuring appropriate procedures and controls are developed and maintained in compliance with regulatory requirements or company policies. Ensure adherence to all regulations, policies and procedures.
• Ensure to provide direct support and value to the business through initiatives that result in greater effectiveness and efficiency.

Tertiary education in relevant background - Investment, Business Administration, Accounting, etc.

• Knowledge of payments, market and industry practice (SWIFT)
• Extensive operational knowledge / experience in Transaction Management, Corporate Actions, Foreign Exchange, Cash Payments, Shareholder Services, Fund Accounting or equivalent.
• Conversant and have worked with platforms such as NXG and familiar with core custody platforms: OLIS, Caciopay, WINGS, SAA and Sideview.

• Good communication, presentation, interpersonal and networking skills with a proven track record of dealing with clients and colleagues.
• Risk management and mitigation focus.
• Excellent attention to detail and strong analytic skills. Excellent decision making & problem-solving skill.