General Summary: Oversees the day-to-day operations of up to two retail stores including home store to achieve targeted productivity, sales and profitability while managing home store. Multi-Unit Store Managers must be able to perform duties of all store personnel and assist in all aspects of the daily operations of a retail store.
Major Responsibilities: include the following:
• Ensure that each customer receives outstanding customer service by providing a customer friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service in both locations.
• Store based position,
o 3 days in home store, 2 days a week in smaller volume store
Any changes to above schedule must be approved by RM.
• Training, developing, and evaluating all management and sales staff is primary focus.
• Develop a network of qualified candidates to facilitate growth, expansion, and re-placement.
• Actively recruit, interview, hire, train, and evaluate store management and sales staff on a continual basis.
• Monitor operations of both retail stores to ensure standards are met and maintained regarding merchandise presentation, customer service, store safety, cleanliness, shrinkage, and operating cost controls.
• Maintain an awareness of all product knowledge information, merchandise promotions, test merchandise and advertisements.
• Demonstrates salesmanship skills by maintaining sales productivity levels.
• Communicates daily with District and/or Regional Manager, as well as corporate departments, as needed, regarding issues such as merchandise distribution, advertising, compensation, etc.
• Monitors merchandise of a retail store group to ensure effective inventory and merchandise management.
• Directs compliance of store personnel with established Company policies, procedures, and standards, such as safekeeping of Company funds, property, personnel, and grievance practices.
• Ensures fiscal integrity of both store locations by accounting for all cash, merchandise, and other store assets.
• Maintain an awareness of all product knowledge information, merchandise promotions, test merchandise and advertisements.
• Assist in floor moves, merchandising, display maintenance, cleaning store including bathroom and stockroom, vacuuming, and returning product to inventory.
• Ability to use POS system.
• Responsible for payroll of associates in both store locations
• Other duties may be assigned
• Special projects as needed
Specific Job Skills: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to participate in team development and team-oriented processes and motivate others to do the same.
• Teamwork and cooperation are essential to the successful completion of own and other job duties.
• Anticipates and solves problems for self and others within the store.
• Job duties are widely varied and frequently require attention to and/or coordination of concurrent job duties.
• Work responsibilities occasionally concern confidential and/or sensitive information requiring the use of discretion.
• Majority of decisions are made utilizing established policies and procedures.
• Under general direction, examines moderately complex information and/or situations and prepares summaries or draws conclusions for evaluation by others.
• Strong follow-up and completion skills
• Excellent analysis, problem solving and time management skills
• Detail oriented, assertive, and able to work in a multi-task, face-paced environment.
Education, Licenses, Certificates, Registrations and/or Experience:
• High School Diploma or equivalent
• 5 years retail management experience
• BA preferred
Language Skills:
• Ability to read, write, and understand English required.
• Strong interpersonal and customer service skills
• Strong verbal and written communication skills required.
• Proper telephone etiquette
Physical Demands: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Work Environment: The work environment characteristics described here are representative of those associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
