Assistant Resident Manager 2-Person Team (Apartment Building)

Realstar is a fully integrated management firm providing a full range of investment and property management services for the last 50 years. It is one of Canada’s largest multi-residential asset managers on behalf of institutional and private investors. It manages over 22,000 rental apartments in six provinces with an asset value of more than $5 billion. Realstar is headquartered in Toronto, and is part of Realstar Group which has over $9 billion of multi-family, hospitality and alternative real estate assets under management in Canada. www.realstar.ca/ www.realstargroup.com/


Realstar is a leading multi residential real estate company managing communities across Canada. We are currently hiring an Assistant Resident Manager Team for MacDonald Estates, one of our communities in Edmonton. This is a live in, full time opportunity for two people to work and reside together as a team, taking pride in a beautiful property and building strong relationships with our residents.
About the Role
As part of our Assistant Resident Manager Team, you and your partner will live on site and share responsibility for the day to day upkeep and operation of the building. Your work will include exceptional customer service, general cleaning, and minor maintenance, all in support of the Resident Manager and Property Manager. This role includes every other weekend and on call duties.
What You'll Do
Customer Service
• Greet and interact with residents in a friendly, professional manner
• Respond to resident concerns and service requests within 24 hours and follow up to ensure satisfaction
• Handle office administrative tasks such as applications, notices, and lease renewals
• Organize and help run resident events like holiday parties and summer barbeques
General Cleaning
• Maintain cleanliness of common areas including foyers, amenity rooms, parking garage, locker rooms, patios, and rooftops
• Prepare vacant units so they are move in ready
• Manage garbage and recycling collection in line with the city schedule
• Handle yard maintenance, including snow and ice removal and salting in winter
Property Maintenance
• Complete daily walkthroughs and fix minor deficiencies
• Report larger issues to your supervisor
• Assist with HVAC monitoring and basic electrical, plumbing, boiler, and chiller troubleshooting
• Help coordinate tradespeople and contractors as needed
Fire Safety
• Understand fire and life safety systems and assist with emergency procedures when needed
What You Bring
• Property management or customer service experience is an asset
• Strong communication skills, written and verbal
• Comfortable with basic computer tasks
• Able to lift up to 50 lbs and move objects that may exceed that weight
• A hands on, can do attitude and pride in keeping a property looking its best
Why Join Realstar
Realstar offers a supportive team environment, opportunities for growth, and the chance to make a real difference in the community you live and work in. Live on site in a well maintained building and be part of a company that values its people.
Location: MacDonald Estates, Edmonton, AB Job Type: Full time, live in Schedule: Includes every other weekend and on call rotation

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We thank all those who apply, but only those selected for an interview will be contacted.

Realstar is committed to reflecting the diverse communities we serve. We encourage applications from our diverse communities, including Indigenous Peoples, persons with disabilities, women, visible minorities, LGBTQ+ persons and those who are able to speak fluently in a language(s) other than English.

Realstar supports equal opportunity initiatives. Accommodation will be provided in all stages of the hiring process. Contact us for any accommodation requests, and we will work with you to meet your needs.