About Us
At Platinum Pro-Claim Restoration (PPCR), we’re not just a company; we’re a purpose-driven team committed to restoring lives, the planet, and communities. With over 30 years of industry leadership, we proudly set the standard for sustainability and innovation in Canada’s restoration industry.
When disaster strikes, our work matters. We help people rebuild their homes and lives, providing the support they need to move forward. Sustainability is at the heart of everything we do, from reducing our carbon footprint to driving meaningful change across the restoration landscape.
Our people are key to our success. We foster an empowering and inclusive environment where every voice is heard, ideas thrive, and growth is encouraged. As a member of our team, you’ll enjoy exceptional benefits, including free extended health and dental care, tuition reimbursement, RRSP matching, access to an on-site CrossFit gym, and even a dog-friendly office.
Our values guide us every day:
At PPCR, you’ll be part of something bigger: helping us revolutionize the restoration experience while making a real difference. Learn more about our journey at ppcr.ca.
When a home floods or a fire crew clears out of a building, someone has to get the right people on site fast. At PPCR, that starts with our Dispatch team!
As a Dispatch Assistant, you will work in tandem with a Dispatcher, and the person who turns emergency calls into a crew rolling out the door. You'll take in emergency requests, log the details that matter, track where technicians and equipment are, and keep the schedule accurate while jobs change hour by hour. You'll work closely with our Dispatchers and Project Management teams, learning how emergency labour planning actually works from the people who do it every day.
This is a role for someone organized, calm under pressure, and genuinely interested in logistics and it is deliberately built as the first step toward running your own dispatch board.
Where This Role Leads
This is not a holding pattern. The Dispatcher Assistant role exists to build Dispatchers or Project Management staff, and you'll learn the desk from the intake side first — the calls, the schedule, the crews — before you start making live dispatch calls of your own.
The path we hire for:
Most Dispatcher Assistants are ready to run and supervise their own team within 12–18 months, depending on how quickly you pick it up. PPCR is part of PC Group, which operates restoration companies across BC and Alberta — so there is room to move sideways as well as up.
After completing your probation period of three months, some of the benefits we offer include:
To learn more about some of our company benefits, head to: PPCR Benefits Page
Compensation
We are a family-orientated and flexible work environment. If you want to have friends where you work, then look no further – you’ve found your home. We want our staff to do well, both in the workplace and in their personal life, our management team we’ll help you achieve your goals, both professionally, and personally. Platinum Pro-Claim supports career advancements and continuous training!
Applicants must be legally authorized to Work in Canada
We thank all candidates for their interest; however, only shortlisted candidates will be contacted.
If you need any accommodations for your interview, please email HR@pcgroup.ca as early as possible before your interview. Providing advance notice and details will help us make the necessary arrangements to support you.
