Posting number: 2026-01947

Department: Department of Workforce Services

Division: Unemployment Insurance - Casper

Job classification: BAAS05 - OFFICE SUPPORT SPECIALIST I

Posting type: Open

Categories: Clerical & Data Entry, Customer Service, Office and Administrative Support

Summary

Open Until Filled

Open Until Filled

GENERAL DESCRIPTION:

Under the guidance of a supervisor, this position provides comprehensive administrative and program support to ensure efficient division operations and responsive customer service. The role assists with preparing and managing incoming and outgoing correspondence and performs a wide range of moderate to complex operational duties.

Responsibilities include scanning and indexing documents, supporting child support processes, processing faxes, and managing all Unemployment Insurance (UI) Benefits mail. The position processes incoming continued claims, sets applicable issues, codes and updates returned mail, and maintains accurate records.

The incumbent responds verbally and in writing to requests for information, assists claimants and other external customers, and provides a variety of administrative support services such as claimant verifications, drafting memos, mailing checks, and retrieving patch sheets from scanned documents.

This role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities while delivering professional service to both internal and external stakeholders.

Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:

Comprehensive health, dental, and vision insurance
Paid vacation, sick leave, FMLA, and holidays
Retirement - Pension and 457B plans that help you build a secure future
Flexible schedules and work-life balance options
Meaningful work that makes a difference for Wyoming communities
and MUCH MORE! Click here for detailed information, or you can watch this short video to learn about our benefit package!

Want to see the full value of your compensation beyond salary? Explore our Total Compensation Calculator:https://compensationcalculator.wyo.gov

Casper is home to iconic landscapes waiting to be explored, touchable history waiting to be experienced, amazing food waiting to be devoured, and endless things to do around every corner. Discover why some things can't be explained, only experienced, that's WY!

Human Resource Contact: 307-473-3270

ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function that may be performed at the job level.

Work with the supervisor on correspondence in and out of the division.
Performs or leads a wide variety of moderate to complex program and operational support duties, including scanning/indexing, child support, and processing faxes.
Responds verbally and/or in writing to requests for information.
Field any other outside customers as needed.
Provides a wide variety of administrative duties for internal and external customers, including claimant verifications, memos, check mailing, and pulling patch sheets from scanned documents.
Process all UI Benefits mail.
Process incoming continued claims, setting applicable issues.
Process and code return mail.

Examples of duties

PREFERENCES:

Preference may be given to those with Customer Service experience in phone and email correspondence.
Preference may be given to those with Microsoft Excel and Microsoft Word experience.

KNOWLEDGE:

Knowledge of techniques for providing a high level of customer service.
Ability to be a team player.
Ability to multitask and prioritize.

MINIMUM QUALIFICATIONS:

Education:

Associate's Degree (typically in Business)

Experience:

0-1 year of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Assistant II

Education & Experience Substitution:

2-4 years of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Assistant II

Certificates, Licenses, Registrations:

None

Qualifications

PHYSICAL WORKING CONDITIONS:

Typically, the employee may sit comfortably to perform the work; however, there may be some walking, standing, bending, carrying light items, driving an automobile, etc.

NOTES:

FLSA: Non-Exempt
The Wyoming Department of Workforce Services (DWS) uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.
Former State of Wyoming employees, who are rehired within 31 days from their previous employment will be required to reimburse the State of Wyoming for all Vacation and Sick leave compensation received upon separation.
Offers of employment will be contingent upon the successful completion of a background check.
For the Veteran's preference consideration, supporting documentation must accompany your application.

Supplemental information

Click here to view the State of Wyoming Classification and Pay Structure.

Click here to view the State of Wyoming Total Compensation Calculator

URL: http://agency.governmentjobs.com/wyoming/default.cfm

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.

Office Support Specialist I 2026-01947

Key skills

About this role

Summary

Examples of duties

Qualifications

Supplemental information