The Specialist, Delivery Lead is responsible for the efficient delivery of all customer products and will lead and direct the Delivery Specialists. This position is responsible for hands on training of new Delivery Specialists as well as the ongoing monitoring and follow-up of all route drivers. This position will place a strong emphasis on customer service and organization as well as the ability to direct the work of others. The Lead Delivery Specialist should be familiar with route balancing as well as other system functions in RACE, MS Word and MS Excel. May be responsible for Desktop Delivery Specialist
Primary Responsibilities
1. Provide training and coaching to new and existing Delivery Specialists. Provide technical training and problem solving resources. Provides input for performance reviews
2. Assist management with vehicle safety and building security issues. Allocates resources to insure timely deliveries as defined by customer requirements and expectations
3. Communicate customer feedback to appropriate supervisory personnel
4. Develop and contribute ideas and suggestions for operational improvements utilizing LEAN practices
5. Ensure the proper completion of all required paperwork
6. Assist management with route design, balancing and dispatch, including training and follow up of driver and vehicle safety as well as State and Federal Department of Transportation (DOT) compliance
7. Assume supervisory functions in the absence of direct manager or supervisor
8. Assist with delivery operations as a route back-up driver, when necessary
9. Adherence to established Standard Operating Procedures
10. Perform driver safety checks as needed, for follow up and or retraining
11. Participate in Safety Committee and conduct Tier 1 meetings
12. Assist in meeting with new customers and for onsite visits
Qualifications
• High School diploma or equivalent edu preferred
• Minimum 3 years experience in related field
• At least two years Delivery experience preferred. Supervisory or Leadership experience preferred. Knowledge of systems, tools, and or processes in delivery environment preferred.
• CDL may be needed in states where required
• Computer skills preferred;
• Valid driver license
• Clean; driving record
• Class B Commercial Driver’s License (CDL), only required for operating delivery vehicle exceeding 26,000 lb. Gross Vehicle Weight (GVW)
• Department of Transportation (DOT) qualification
• Familiarity with computer and other transportation systems preferred, GIS computer programs preferred
• Ability to communicate both verbally and in writing, using the English language (English competency)
• Ability to represent the company professionally when making customer deliveries.
• Have good job performance and behavior as measured through indicators such as teamwork, attendance, customer service, productivity, etc
• Basic product knowledge
• Knowledge of operation of power/mobile equipment
• Ability to understand addition, subtraction, multiplication, and division
• Geographical knowledge of the delivery service area
• Demonstrate a commitment to OfficeMax core values
• Ability to transport single cartons up to 75 pounds as needed (75lbs industry standard?)
• Ability to use manual pallet jacks to transport pallets of products up to 2,500 pounds
• Ability to work in all seasons due to varied climates
• Repetitive lifting and/or carrying of products and or merchandise, repetitive climbing in and out of vehicle Ability to stand; on feet for long periods of time, continuous walking;; including stairs
• Ability to read and understand a map
• Ability to up sell
• Maintain a professional appearance
About The ODP Group: The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.
Commitment to Safety: We are committed to maintaining a safe and healthy work environment for our Coworkers and our customers. All Coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by Coworkers assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of Coworkers so classified. Other duties may be assigned.
Pay, Benefits & Work Schedule: The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunities to move and grow within our organization! You may be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.
Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
We will consider for employment qualified applicants with arrest and conviction records pursuant to the City & County of San Francisco Fair Chance Ordinance.
Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.
How to Apply: Click the “Apply Now” button and follow the instructions on each page. When you have completed the application, click the “Submit” button.
Back in 1986, Office Depot® OfficeMax® started with one single store located in Ft. Lauderdale, Florida. The vision: a place where customers could purchase office supplies in bulk for very low prices. Fast forward 30+ years, and here we stand – a multi-billion-dollar business leader with 1,300+ stores and a world-class website serving millions of valued customers around the globe. As we look to the future, we are focused on remaining a world leader in business services, office supplies and trusted support. Our goal: to find new and exciting ways to help our customers be the best they can be – and turn “business as usual” upside down.