IT Support Technician (Onsite)

Required Qualifications

• Five (5) or more years of experience in IT support, systems administration, network troubleshooting, or technical infrastructure support.
• Experience supporting hardware, servers, network infrastructure, switches, firewalls, cabling, and endpoint systems.
• Strong troubleshooting, communication, customer-service, coordination, and technical documentation skills.
• Ability to complete the required TSA background screening and obtain and maintain a valid Airport-issued identification badge.

Key Performance Expectations

• Deliver responsive and professional onsite and remote technical support.
• Restore system functionality efficiently and minimize operational disruptions.
• Maintain accurate service records and coordinate effectively with Airport personnel, the SACS vendor, and GSG technical teams.
• Support secure, reliable, compliant, and continuous Airport operations.