Site Reliability Engineer

IXOPAY is the enterprise-grade global payment infrastructure platform built for the era of agentic commerce. They are seeking a Site Reliability Engineer to help build and operate the resilient, scalable infrastructure that powers their global payment platform, focusing on improving reliability, performance, and scalability of cloud-native systems.

Responsibilities:

• Design, build, and maintain software and automation that improves the reliability, scalability, and operational efficiency of IXOPAY's platform
• Develop infrastructure and platform services using cloud-native technologies across Microsoft Azure and Amazon Web Services (AWS)
• Contribute to system architecture, platform management, capacity planning, testing, and release processes that enable secure, resilient growth
• Balance delivery speed with reliability by supporting well-defined service level objectives (SLOs) and operational best practices
• Proactively monitor the health, availability, latency, performance, and capacity of customer-facing applications and infrastructure
• Lead troubleshooting and recovery efforts for production incidents, driving resolution through structured problem solving and strong ownership
• Conduct root cause analyses for critical incidents and implement long-term improvements that reduce operational risk
• Create and maintain technical documentation, operational runbooks, and standardized procedures that improve team effectiveness
• Identify opportunities to automate routine operational tasks, infrastructure management, and incident response workflows
• Build sustainable systems through infrastructure automation, configuration management, and continuous improvement initiatives
• Gather and analyze platform and application metrics to improve performance, reliability, and fault detection
• Support disaster recovery planning, resilience testing, and ongoing platform optimization
• Partner with Software Engineering teams throughout the development lifecycle to improve reliability, observability, and operational readiness
• Participate in Agile planning and delivery, contributing to projects that enhance platform capabilities and operational excellence
• Share technical knowledge, mentor teammates, and continuously expand your own expertise in cloud infrastructure and reliability engineering

Requirements:

• Experience in Site Reliability Engineering, Platform Engineering, DevOps, or a related infrastructure engineering role
• Experience supporting cloud-native applications in Microsoft Azure, Amazon Web Services (AWS), or both
• Strong understanding of Linux administration, system troubleshooting, and performance tuning
• Experience with infrastructure as code and configuration management tools such as Terraform, AWS CloudFormation, Ansible, or Chef
• Experience with containerized and serverless architectures
• Understanding of observability practices, including monitoring, logging, tracing, alerting, and performance analysis
• Experience with CI/CD pipelines and modern software delivery practices using tools such as GitLab, Azure DevOps, AWS CodeBuild, CodeDeploy, or CodePipeline
• Strong troubleshooting skills across applications, infrastructure, networking, and distributed systems
• Experience supporting highly available, scalable enterprise platforms
• Bachelor's degree in Computer Science or a related technical field, or equivalent practical experience
• Microsoft Azure or AWS certifications
• Experience designing and supporting large-scale distributed systems
• Knowledge of networking concepts, including load balancers, firewalls, LAN/WAN infrastructure, and network security
• Experience working within FinTech, payments, or other highly regulated, high-availability environments