Director - Cloud Operations, Reliability & Engineering (CORE)

Siemens Digital Industries Software is a leading global software company focused on computer-aided design and 3D modeling. They are seeking a Director of Cloud Operations, Reliability & Engineering to oversee the operational lifecycle of their SaaS portfolio, driving innovations in automation and AI to improve efficiency and reliability.

Responsibilities:

• Lead a globally distributed engineering organization spanning platform engineering, process engineering, product onboarding, AI engineering, automation, sovereign cloud engineering, and tool configuration/integrations
• Deliver the engineering foundations — tooling, automation, platform capabilities, and AI Ops services — that enable CORE’s operations, SRE, and customer delivery teams to operate at scale
• Drive continuous operational improvement through innovative use of automation and AI — reducing manual effort, accelerating time-to-value for customers, and improving the reliability and efficiency of SaaS operations
• Lead platform engineering across multi-cloud environments (AWS, Azure), including infrastructure-as-code, container orchestration (Kubernetes), CI/CD pipeline architecture, and cloud-native platform capabilities
• Own the product onboarding engineering process — ensuring new products and releases from multiple product segments are production-ready, with ops readiness checklists, release verification, and customer journey testing
• Lead containerization and modernization efforts across the SaaS fleet, including migration of process-based deployments to containerized architectures
• Manage engineering budgets, vendor relationships (including cloud service providers), and technology selection decisions — balancing build vs. buy vs. partner to deliver outcomes efficiently
• Design and deliver impactful AI Ops services that transform how CORE operates — including digital agents for operational workflows, AI-assisted knowledge management, intelligent runbook automation, and predictive operations capabilities
• Drive a unified AI Ops strategy that consolidates fragmented point tools into a coherent framework, delivering measurable efficiency gains and enabling operations teams to scale without proportional headcount growth
• Evaluate and adopt emerging AI capabilities (agentic AI, LLM-based operations tools, automated diagnostics) with a focus on practical impact — moving from proof-of-concept to production-grade operational services
• Establish an automation-first culture within engineering — systematically identifying manual processes across the SaaS operations lifecycle and delivering automation that reduces toil, improves consistency, and frees teams to focus on higher-value work
• Serve as the security governance authority for CORE’s SaaS and cloud operations — with the backbone, visibility, and mandate to enforce standards when security is at risk
• Own security policy, standards, and compliance across the CORE production environment, including SOC 2, ISO 27001, and regulated/sovereign deployment requirements
• Drive vulnerability management, cloud account hardening, and security incident response in partnership with the enterprise cybersecurity organization
• Oversee certifications lifecycle and audit readiness across SaaS, managed services, and specialized customer-facing environments
• Govern security engineering practices including vulnerability remediation, IAM compliance, encryption standards, and cross-tenant isolation
• Work across multiple product segments — not just a single product line — to ensure engineering foundations support the full breadth of CORE’s SaaS portfolio and the diverse requirements of each segment’s cloud journey
• Influence and drive to conclusion programs that span participation of multiple organizations — product segments, cloud platform providers, enterprise IT, cybersecurity, and commercial teams — without direct authority over all participants
• Partner with Operations leadership to bridge the engineering-to-operations gap, ensuring engineering delivers in formats operations can support and maintains shared accountability for customer outcomes
• Collaborate with Commercials on infrastructure cost modeling, container pricing, and FinOps governance to support SaaS margin improvement
• Work with Systems Architecture on infrastructure evolution, performance optimization, and cloud provider technology decisions
• Represent CORE engineering in enterprise-wide initiatives, positioning CORE as a consumer and contributor to enterprise engineering standards

Requirements:

• Bachelor's degree in Computer Science, Software Engineering, Information Technology, or related field
• 12+ years of progressive experience in software engineering, DevOps, platform engineering, or cloud infrastructure — with at least 5 years in a senior leadership role managing multi-functional engineering teams
• Demonstrated experience leading engineering organizations of 50+ people across globally distributed teams, including offshore/nearshore delivery centers
• Track record of leading engineering functions within SaaS or cloud operations organizations at enterprise scale (hundreds of customers, multi-cloud, multi-product)
• Experience managing engineering through organizational transformation, including team integration, capability consolidation, and culture-building across previously separate teams
• Proven ability to influence and drive cross-organizational programs to conclusion in a matrixed enterprise environment — delivering results through alignment and influence, not just direct authority
• Deep understanding of cloud-native architectures across AWS and Azure, including Kubernetes orchestration, container-based deployment models, infrastructure-as-code (Terraform, Ansible), and CI/CD pipeline design at scale
• Strong background in SaaS operations engineering — including change management, release governance, production readiness, and incident management frameworks (ITIL/ITSM)
• Demonstrated experience designing and delivering AI Ops or intelligent automation services that produced measurable operational impact — not just prototypes, but production-grade capabilities that changed how an operations organization works
• Working knowledge of security and compliance frameworks (SOC 2, ISO 27001, NIST) and experience driving vulnerability management, IAM, and audit programs
• Familiarity with observability and SRE practices — including monitoring, incident response, SLA/SLO management, and blameless post-incident review
• Experience with enterprise ITSM platforms (ServiceNow), ticketing ecosystems, and change control workflow
• Track record of delivering engineering capabilities that measurably improved the speed, efficiency, and quality of SaaS operations — automation, tooling, and AI-driven services that transformed operational outcomes, not just technical architecture
• Demonstrated ability to evaluate and execute with the right mix of build, buy, and partner — not defaulting to building everything, but ensuring the organization can execute effectively regardless of approach
• Experience establishing and maintaining engineering standards across a complex ecosystem of dependencies — including multiple product development teams, cloud platform providers, and enterprise IT organizations
• Track record of improving SaaS margins through engineering efficiency, automation, and cost optimization
• Experience working across multiple product lines or business units in a matrixed enterprise software environment
• Required amount of travel with the position is up to 20%, including international travel to global delivery centers (India, Mexico, Poland, Malaysia) and customer sites
• Master's degree or MBA preferred
• Experience with Siemens SaaS product portfolio and associated build and release processes