Forward Deployed Engineer, Epic Specialist

Qualified Health is redefining what's possible with Generative AI in healthcare. As an Epic Forward Deployed Engineer, you will work directly with health system clients to design and validate integration pathways for AI clinical workflows within Epic systems.

Responsibilities:

• Serve as the primary on-site (or virtually embedded) technical resource for 1–2 health system clients, building trusted relationships with their Epic analysts, interface teams, and clinical informatics staff
• Lead Epic workflow discovery sessions: map current state clinical workflows, identify where AI outputs need to surface (In Basket, CDS card, AVS note, workflow step, report), and document the integration approach
• Design the end-to-end integration spec for each use case—covering Epic Bridges interface configuration, FHIR R4 endpoints, CDS Hooks trigger logic, SMART on FHIR app placement, or SendMessage / MDM T02 delivery paths
• Coordinate with client Epic teams to drive interface build on the client side; serve as the authoritative technical voice on what needs to happen and why
• Own end-to-end testing and validation: from QH platform output through Epic interface to the point of care, catching issues before they reach the clinician
• Translate field learnings—edge cases, clinical feedback, configuration gaps—into structured platform requirements for QH’s data engineering and product teams
• Support change management at client sites: help clinical champions understand and adopt new AI-enabled workflows

Requirements:

• 5+ years of experience in one or more of the following: Epic implementation consulting, health system clinical applications, healthcare IT integration, or SMART on FHIR app development
• Direct, hands-on experience with at least one Epic module (Bridges, Ambulatory, ClinDoc, MyChart, Orders, BPAs) in a build, configuration, or implementation role
• Demonstrated ability to do solution design in front of clients—you can walk a health system IT team through an interface architecture and make it make sense to both technical analysts and clinical stakeholders
• Comfortable with HL7 v2 and FHIR R4 concepts; you don't need to be a developer but you need to understand message structures, data flows, and integration patterns
• Strong written and verbal communication; you can write a clear interface spec, facilitate a requirements session, and explain a technical dependency to a CMO without losing the room
• Epic certification in Bridges, Ambulatory, ClinDoc, MyChart, or Orders
• Experience going live on at least one Epic implementation at an Epic partner shop or health system
• Familiarity with Epic Project Workplan structure, build environments, and go-live cutover processes
• Experience with Epic CDS Hooks configuration or SMART on FHIR app registration in a production Epic environment
• Experience in a health system clinical applications, informatics, or IT analyst role
• Direct exposure to clinical workflow design in Epic from the provider side—you understand how physicians and nurses work in the EHR
• Familiarity with the political and operational dynamics of health system IT governance (steering committees, clinical champions, change control)
• Has deployed or evaluated a SMART on FHIR app or worked with a third-party vendor on an Epic integration