Customer Service Representative

Outworx Group is seeking dedicated and professional Customer Service Representatives to join their National Exterior Services team. The role involves providing exceptional customer service to both external and internal customers during winter weather events.

Responsibilities:

• Receive inbound calls from external and internal customers
• Address customer concerns and requests through the phone system and company email
• Create cases to provide appropriate solutions to customer concerns and requests
• Make outbound calls in response to customer service concerns/requests
• Other duties needed to help drive our vision, fulfill our mission and abide by our organizational values

Requirements:

• High School Diploma or GED required
• Must provide your own computer and headset
• Reliable internet connection
• Professional phone etiquette
• Ability to manage and prioritize multiple tasks
• Proficient computer skills, including typing and navigating between screens
• Ability to learn application software
• Experience with Microsoft Office
• Associate's Degree
• Knowledge of Salesforce