Account Manager - Sales - LATAM

KITSCH is a self-financed, female-owned global accessory brand that has grown significantly since its establishment in 2010. The Account Manager will drive customer retention and revenue growth across retail accounts, focusing on relationship management and execution of channel-specific strategies.

Responsibilities:

• Serve as the primary point of contact for key retail partners and stakeholders. Drive account retention, satisfaction, and strategic alignment through regular, professional communication cadences
• Drive core growth by executing assortment and pricing strategies. Analyze sales data and market trends to identify whitespace opportunities, lead Line Reviews, and secure new distribution
• Plan, execute, and reconcile trade budgets in partnership with Finance to maximize ROI and profitability. Maintain forward-looking promotional calendars and eliminate underperforming activities
• Lead the sell-in and market execution of new products. Secure retailer commitments, coordinate cross-functional inventory readiness, and monitor post-launch performance
• Partner with retailers to maximize the profitability of on- and off-shelf placements. Pursue incremental display opportunities and align reset activities with seasonal calendars
• Manage, coach, and develop Sales Coordinators. Define clear priorities, provide regular feedback, and build team capacity to meet evolving channel needs
• Act as the primary liaison between retail partners and internal teams (Warehouse, Inventory). Align on demand forecasts, proactively mitigate risks, and resolve chargebacks or compliance issues

Requirements:

• 3–5+ years managing retail accounts in CPG, beauty, or consumer products
• Fluent English (C1 or above): Exceptional written and verbal English communication skills
• Comfort with syndicated data (IRI, Nielsen, SPINS), sell-through metrics, contribution margin analysis, and trade spend ROI evaluation
• A proven ability to build and maintain productive, long-term partnerships with retail buyers, category managers, and distributor contacts
• Experience working closely with Finance, Supply Chain, Product Development and Marketing to align on forecasts, promotions, and product launches
• Experience managing, coaching, or mentoring junior team members, with the ability to delegate effectively and develop talent
• High attention to detail, strong follow-through on compliance requirements (retailer portals, OTIF, chargebacks), and comfort managing multiple accounts simultaneously
• Ability to prepare and present compelling business reviews, line review decks, and sell-in materials to retail partners and internal stakeholders
• Familiarity with Grocery, Drug, or Specialty channels