Sr Business Systems Analyst

Popular is Puerto Rico’s leading financial institution, and they are seeking a Sr Business Systems Analyst to support practice operations and reporting within the Enterprise Architecture division. The role involves coordinating operational activities, preparing reports, and driving continuous improvement initiatives across the division.

Responsibilities:

• Practice Operations and Reporting
• Support team operations by coordinating recurring cadences, work tracking, reporting routines, and cross-team follow-up across the division
• Track accomplishments, highlights, milestones, and key contributions across EA teams to support leadership visibility, communications, and planning
• Prepare executive-ready reports, presentations, dashboards, and summaries that demonstrate practice improvements, operational progress, and value delivered by the division
• Organize team activities, working sessions, governance forums, and internal engagement events, including agenda preparation, logistics, notes, decisions, action items, and follow-up tracking
• Support operational processes such as intake, prioritization, assignment coordination, ticket tracking, status monitoring, and stakeholder follow-up, as needed by the unit
• Maintain accurate operational records for divisional initiatives, decisions, meeting outcomes, metrics, reports, improvement actions, and related documentation
• Support continuous improvement by identifying gaps, documenting opportunities, and helping standardize workflows, templates, reporting practices, and operating routines across the division
• Analyze EA processes, operational data, reporting needs, documentation, and team feedback to identify improvement opportunities
• Conduct interviews and working sessions with architects, delivery teams, business partners, and other stakeholders to clarify needs and process requirements
• Translate business, architecture, and operational needs into clear requirements, workflows, reports, dashboards, templates, and procedures
• Document stakeholder understanding, decisions, dependencies, action items, and acceptance of process deliverables, reports, and related operational changes

Requirements:

• Bachelor degree in Computer Science, Engineering, Information Systems, Business Administration, or a related field
• Minimum 3 years of combined technical, business analysis, process analysis, or technology operations experience
• Excellent oral and written communication skills in Spanish and English
• Strong documentation, note-taking, follow-up, and executive-ready communication skills
• Outstanding interpersonal skills, with ability to work effectively with individuals of varying backgrounds, levels, and technical expertise
• Ability to translate between business, technology, delivery, and architecture stakeholders
• Experience coordinating cross-functional work, governance forums, operational cadences, or review processes
• Proficient in business process analysis, requirements gathering, project planning, functional design, and operational reporting
• Strong analytical, organizational, problem diagnosis, and issue follow-up skills, with ability to balance multiple concurrent priorities
• Proficient with Microsoft Office tools, especially Excel, PowerPoint, Word, Outlook, and Visio; experience with workflow, ticketing, dashboard, or collaboration tools is preferred
• Ability to work in a fast-paced, demanding, and rapidly changing environment with minimal supervision
• Must be self-motivated, team-oriented, detail-oriented, and comfortable driving follow-up across stakeholders without direct authority
• The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary
• Experience in financial services or banking is a plus
• Experience with agile, architecture governance, technology delivery, Jira, Kanban, Power Apps, SharePoint, or metrics/reporting is a plus