DevOps Engineer (SaaS)

Abstra is a fast-growing, Nearshore Tech Talent services company, providing top Latin American tech talent to U.S. companies and beyond. We are seeking a hands-on DevOps Engineer to improve the reliability, scalability, security, and delivery performance of our SaaS platform, partnering closely with application engineers to automate infrastructure and enhance operational metrics.

Responsibilities:

• Design, implement, and maintain secure, reliable, and scalable cloud infrastructure
• Build and improve CI/CD pipelines that support frequent, repeatable, and low-risk deployments
• Automate infrastructure provisioning, configuration, deployment, and environment management
• Maintain infrastructure as code using tools such as Terraform, CloudFormation, Pulumi, or comparable technologies
• Improve consistency across development, testing, staging, and production environments
• Build and maintain containerized application environments and orchestration capabilities
• Implement and improve monitoring, logging, tracing, alerting, dashboards, and production-health reporting
• Partner with engineers to establish service-level indicators, service-level objectives, and actionable operational metrics
• Improve application and infrastructure resiliency, scalability, availability, and disaster-recovery readiness
• Manage secrets, certificates, identity, permissions, network controls, and cloud security configurations
• Support vulnerability management, dependency security, patching, and infrastructure hardening
• Improve deployment strategies, including automated rollback, blue-green deployment, canary releases, or comparable approaches where appropriate
• Diagnose and resolve production incidents involving infrastructure, networking, application deployment, performance, capacity, or cloud services
• Participate in incident response, post-incident reviews, root-cause analysis, and corrective-action planning
• Reduce cloud waste and improve infrastructure cost visibility
• Build self-service tools and reusable deployment patterns for application engineering teams
• Document infrastructure architecture, operational procedures, recovery processes, and troubleshooting guidance
• Participate in production support and an appropriate on-call rotation
• Use AI-assisted engineering and operational tools to accelerate scripting, troubleshooting, documentation, and infrastructure analysis while applying appropriate validation and security controls

Requirements:

• Approximately 5 or more years of experience in DevOps, Site Reliability Engineering, Cloud Engineering, Platform Engineering, or a closely related role
• Strong experience operating production workloads in AWS
• Strong hands-on experience with infrastructure as code
• Experience building and maintaining CI/CD pipelines using GitHub Actions, GitLab CI, Jenkins, CircleCI, AWS CodePipeline, or comparable tools
• Strong knowledge of Docker and containerized application delivery
• Experience with Kubernetes, Amazon ECS, or another container orchestration platform
• Strong understanding of cloud networking, including virtual networks, subnets, routing, load balancers, DNS, firewalls, gateways, and private connectivity
• Experience with cloud identity and access management, role-based access, least-privilege design, and secrets management
• Experience implementing logging, metrics, dashboards, alerts, and distributed tracing
• Familiarity with observability platforms such as Datadog, New Relic, Grafana, Prometheus, CloudWatch, OpenTelemetry, or comparable technologies
• Strong Linux and command-line skills
• Scripting experience with Python, Bash, JavaScript, or a comparable language
• Understanding of application deployment patterns for modern web applications, APIs, background workers, and event-driven systems
• Experience supporting relational databases, backups, restore processes, high availability, and database operational health
• Knowledge of incident-management practices, root-cause analysis, capacity planning, and production-readiness reviews
• Working knowledge of cloud security, vulnerability remediation, encryption, certificates, key management, and compliance-oriented controls
• Experience supporting a multi-tenant SaaS platform
• Experience with serverless infrastructure and event-driven cloud services
• Experience with PostgreSQL and managed database services
• Experience with content delivery networks, media delivery, large-file processing, video workloads, or storage-intensive applications
• Experience with security and compliance frameworks relevant to enterprise SaaS
• Experience building internal developer platforms or self-service engineering capabilities
• Experience with automated performance, resilience, chaos, or disaster-recovery testing
• Experience improving cloud cost allocation, forecasting, and optimization
• Experience supporting globally distributed engineering teams