Director - Consumer Bank Change Adoption Lead

This director will drive stronger change management across Consumer Bank by improving how changes are communicated, sequenced, deployed, adopted, and sustained. They will embed practical change management disciplines into delivery and operating model work, while helping leaders and teams understand what is changing, why it matters, how it impacts them, and how they are expected to work differently.

At this time, Ally will not sponsor a new applicant for employment authorization for this position.

Embed the Product Operating Model into Delivery

• Support the implementation of the Product Operating Model in translating defined roles, standards, and practices into day-to-day team execution
• Ensure alignment between Product, Technology, PMO, and Operations
• Integrate new ways of working into value stream and initiative execution

Build a Repeatable Change Management Discipline 

• Establish lightweight standards, tools, and routines for change impact assessment, stakeholder mapping, readiness planning, communications, adoption support, and post-launch reinforcement
• Help initiative teams identify what will be different for impacted associates, customers, processes, systems, controls, and ways of working and create clear, plain-language narratives to explain the change to the impacted audience and other stakeholders
• Define the minimum change management expectations for major Consumer Bank initiatives, scaled appropriately based on size, risk, and audience impact
• Reinforce a consistent approach to change without creating unnecessary process burden or slowing delivery

Integrate Adoption into Execution

• Embed change management practices into delivery processes
• Partner on capacity management and prioritization
• Optimize change sequencing and saturation

Manage Change Sequencing, Capacity & Saturation

• Maintain visibility into major Consumer Bank changes across operating model, strategic initiatives, process, and organizational change initiatives
• Assess timing, audience overlap, dependency risk, and cumulative impact to reduce change fatigue and avoid poorly sequenced deployments
• Partner with leaders to prioritize, phase, or adjust change activity when teams are facing too much change at once

Establish Feedback Loops & Continuous Improvement

• Capture insights from teams and gaps in roles, capabilities, or processes
• Partner with Product CoP and leadership to continuously improve change management discipline and practices in Consumer Bank

Measure Adoption, Sentiment & Effectiveness 

• Define adoption, readiness, and effectiveness indicators for major changes
• Monitor whether teams understand the change, feel prepared for it, and are using new processes, tools, or ways of working as intended
• Use feedback, survey themes, pulse checks, delivery outcomes, and operational metrics to identify where change is not landing well
• Provide leadership reporting and insights that connect change management activity to adoption, employee experience, delivery effectiveness, and business outcomes

Minimum Qualifications

• 7+ years of relevant experience or equivalent combination of education and experience
• High School Diploma or GED equivalent

Preferred Qualifications

• Bachelor’s degree, preferably in Business, Organizational Development, Communications, Human Resources, Technology, Operations, or a related field
• 7+ years of professional experience in change management, transformation, product/delivery enablement, business operations, or related roles
• 3–5+ years leading change for complex, cross-functional initiatives, preferably across Product, Technology, Operations, Risk/Controls, PMO, or business teams
• Demonstrated experience with: 

• Change communication and stakeholder engagement
• Change impact assessment and readiness planning
• Cross-functional systems thinking
• Influence and leadership coaching
• Change sequencing and portfolio awareness
• Data-driven adoption measurement

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
• Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
• To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.