Join us as our next Guest Service Representative (Night Audit) in Silverdale, WA with NEXCOM Hospitality Group at the Navy Lodge.
Why the Navy Lodge and Navy Exchange Service Command (NEXCOM)?
While some may serve overseas for our country, we hold down the fort – we serve the men and women who wear the flag – America’s strength, America’s heart. We are here to guide them and deliver our service members and their families the tools they need to do what they love to do. Here at the Navy Lodge located on Naval Base Kitsap-Bangor, no two days will look the same.
You can expect an unforgettable, dynamic, and competitive work environment.
We are a driven and enthusiastic team supporting our service members and their families, who push ourselves and those around us to develop personally and professionally, every single day.
This is where YOU fit in: the Navy Lodge is in need of a Guest Service Representative to answer the call; a team player who is dedicated to supporting our local Naval community, and operational successes on a day-to-day basis. You will perform a variety of tasks which involve making the Navy Lodge a home away from home for our valued guests. Your work will make an impact and support how our organization serves the best customer – our Military patrons and their families.
So, what does a typical day look like? What does it take to succeed?
Serves as first point of contact with guests; assists guests with all requests, in person or via telephone.
Making, confirming, and/or cancelling room reservations, collecting payments and presenting lodging receipts, check-in/check-out process, authorized patron verification, guest room assignments, credit card processing etc.
Prepares Close Bank Report and receipts at the end of each shift in accordance with established procedures.
Prepares end of day front desk reconciliations identifying and addressing any discrepancies made throughout the day.
The Qualifiers:
One-year of experience in progressively responsible work related to position to be filled.
One-year general office clerical experience
Must possess the knowledge and skills necessary to perform job duties.
Must pass a pre-employment criminal background check.
The Benefits begin DAY ONE:
We know you work hard and cultivate the very best solutions for your family and that’s why we offer a competitive federal salary & comprehensive benefit plan.
Benefits begin on DAY ONE
Medical/Vision & Dental
401(k) & Pension Plan
Life Insurance
Sick and annual leave accruals
Continuity of Employment Programs for Military Spouses
Tax Free shopping, worldwide, at any Navy Exchange location
Access to on-base amenities, including lodging, bowling, gym, movie theaters, & much more (where available)!
Employee Assistance Plan (EAP)*
*Includes LifeMart Discount Savings Program
GENERAL EXPERIENCE: One year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily.
AND SPECIALIZED EXPERIENCE: One year progressively responsible experience related to the position to be filled.
OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE: Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.
