Posting number: TAA-02353-07.2026
Department: Department of Revenue
Division: Motor Vehicles - Driver Control
Job classification: Administrative Assistant II
Posting type: Open
Categories: Clerical & Data Entry, Transportation, Customer Service, Office and Administrative Support
The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.
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Applying for a Job with the State of Colorado.
Division of Motor Vehicles (DMV)
The Division of Motor Vehicles (DMV) provides services used by nearly every citizen of the State. Colorado citizens utilize identification, driver, and vehicle services at State and County offices to obtain identification cards, driver licenses, vehicle registrations, titles, and other related services. Additionally, the DMV licenses and provides oversight of private businesses and government organizations that provide driver and emission testing services. Finally, the division works closely with other state agencies and programs to provide information and education to serve the public and encourage voluntary compliance.
Driver Services Call Center - Administrative Assistant II Job Duties: The ideal applicant brings their customer service experience and their strong attention to detail to this job every day to ensure comprehensive information exchange, provided in a thorough, professional manner with every support transaction. This position researches, updates and corrects driver records.
Duties include but are not limited to:
Data entry into databases and spreadsheets;
Provide customer service via telephone or in-person to external stakeholders and customers;
Translate and clarify Colorado Motor Vehicle statutes, department administrative procedures, and policy to customers;
Determine the effect of statutory law on a driving record and use experience and reasoning to determine the best approach for the possible courses of action in response to division notices, restraints, or general licensing issues;
Advise customers as to the fee, documentation, and testing requirements;
Provide and instruct customers in identifying and acquiring the mandatory forms to accomplish the desired action(s);
Access the spreadsheet to determine the current location of a requested file; if still on hard copy, pull paper documents, scan copies, and return originals to their proper location; file and other retrievals as required.
Candidates should have well-developed telephone customer service skills.
This is a remote position that is primarily tasked with performing work duties via flex-place (aka telework, work-from-home arrangements) with infrequent on-site visits, including the office at 2829 W Howard Place, Denver, CO 80204.
For more insight into careers at the DMV, watch our video: https://youtu.be/9isQWl9grYc
Residency Requirement:
This posting is only open to residents of the State of Colorado at the time of submitting your application.Class Code & Classification Description:
G3A3XXADMINISTRATIVE ASSISTANT IIMINIMUM QUALIFICATIONS:
Experience Only:
Two (2) years of relevant experience in General Clerical and/or Call Center Customer Service work experience.
General Clerical work experience is typically performed by office clerks and/or administrative assistants this includes, but is not limited to tasks such as:
Experience providing exceptional customer service in the call center and/or online; interfacing with a variety of people from many levels within the organization and community.
Data Entry including: entering information into a program or database (appointments, contact information, customer records)
Regular, daily work responsibilities utilizing equipment and software used in offices (E-Mail, Microsoft Office programs (Word, Excel, PowerPoint), Google Apps, etc.)
Regular, daily work responsibilities utilizing computer systems, scanners, printers, copiers, fax machines and other technologies
Typing professional emails, letters, reports, briefings, forms, memoranda, etc.
Reviewing and comparing data for accuracy and completeness. Gathering specified information and compiling routine reports
In order to be considered for this position, your general clerical and/or call center Customer Service experience must be documented on your application. (Part-time experience will be pro-rated.)
OR
Education and Experience:
A combination of related secondary education in Business Administration, Accounting, Public Administration, Political Science, or similar field and/or relevant experience in General Clerical and/or Call Center work experience equal to two (2) years
Document this experience in your application IN DETAIL, as your experience will not be inferred or assumed.
Preferred Qualifications:
The ideal candidate will possess the following skills:
Excellent Customer Service skills
Two plus years working in a complex, high volume Call Center.
Experience working with sensitive information of a confidential nature.
Career progression in a general clerical and/or customer service position.
Bi-lingual (Spanish speaking) candidates preferred
Conditions of Employment with the CDOR:
Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.
As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.
Pursuant to the Universal Driving Standards Policy, any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.
To be compliant with the new fleet vehicle policy, Motor Vehicle Records (MVRs) will be pulled for review for workers who:
Have an assigned State fleet vehicle
Are required to operate a vehicle as part of the position
Utilize a State fleet vehicle as a pool vehicle
Minimum Qualification Screening
A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.
Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use "see resume" or "see attached" statements on your application.
List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment.
Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.
The eligible list established from this posting may be used to fill additional vacancies.
Email Address:
All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from "state.co.us" and "info@governmentjobs.com" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.
Appeal Rights:
An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.
As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.
Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at dpa_state.personnelboard@state.co.us within ten (10) calendar days from your receipt of notice or acknowledgement of the Department’s action.
Equity, Diversity, and Inclusion Compliance
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA inbox, dor_ohr@state.co.us.
We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.
If not applying online, submit application to:
If you are not able to submit an online application, a paper application is available at this link: PDF State Paper Application (Download PDF reader). Paper applications must be received via email to dor_ohr@state.co.us by the closing date and time of the application period listed on this announcement.
Methods of Appointment:
Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.
Step Pay Program:
Per the requirements of the Step Pay Program, any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series.
