Job Title: Chargeback Analyst
Location: Draper, UT (Hybrid)

This position will be a part of the Payment and Risk Operation team and will be responsible for:

Processing Merchant Dispute (Incoming Dispute): Reviewing, researching, creating representment letter to processor.
Processing Issuing Chargeback (Outgoing Dispute): Reviewing, researching, investigating, submitting dispute to processor
Processing chargebacks recon (Updating status of chargeback and review status)
Communicate with customers regarding documentation requests via email and phonecalls
Ensure Dispute milestones are met within a time frame
Data entries related to chargeback

Professional Experience/Background to be successful in this role:

Has at least 2 years chargeback of payment card risk management experience
Has at least 2 years customer service experience
Meet service level and performance requirements to deliver high quality work
Possesses strong data analysis and investigative reporting skills
Able to solve transaction or payment issues without complete process guidance
Communicates clearly, and effectively with customers while investigating and resolving payment exceptions
Has strong skills of using Excel and other software to create spreadsheets, models and reports
Ability to make sound judgment calls

Chargeback Analyst

Key skills