We are looking for a Desktop Technical for a client of ours in Austin, Tx.
Deliver responsive Level 2 desktop support for end users, providing timely troubleshooting, resolution, escalation, and follow-up for technical issues.
Diagnose and resolve hardware, software, operating system, VDI, Citrix, login, performance, BitLocker, email, softphone, Zoom or Slack issues.
Support new-hire onboarding, equipment provisioning in Intune (laptop and mobile devices), asset tracking, device setup, and user orientation to ensure a smooth onboarding experience.
Troubleshoot basic LAN/WAN connectivity, network access, wireless, performance, DNS, DHCP, TCP/IP, and Active Directory-related issues.
Support the adoption and training of AI tools, including Copilot, Claude, Zoom AI, and similar platforms, across a diverse user base with varying levels of familiarity, while integrating AI capabilities into daily support operations.
Maintain accurate incident, request, asset, and troubleshooting documentation in ServiceNow and other approved support tools.
Coordinate with internal technology teams, vendors, and warranty providers, including HP/ Poly, Dell, and other hardware support partners, to complete repairs and replacements.
Assist with project coordination, site support activities, technology deployments, process documentation, and knowledge sharing across the support team.
Communicate professionally with end users, peers, support teams, and leadership through clear verbal, written, and presentation skills.
Prioritize workload effectively, manage competing requests, work under pressure, and meet deadlines in a fast-paced support environment.
Participate in rotational shifts or extended coverage schedules as needed to support business operations and provide reliable coverage.
Install, configure, upgrade, and support desktop software, peripherals, printers, scanners, cabling, network interfaces, and end-user devices.
- Maintain a professional demeanour and communicate in a respectful, collaborative, and service-focused manner.
- Follow direction, remain engaged and productive, and adapt to changing business needs, priorities, and expectations.
- Collaborate effectively with colleagues across the organization and contribute to a positive team environment.
- Maintain punctual, regular, and reliable attendance.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
