Business Systems Analyst Job Details | Popular

Popular is Puerto Rico’s leading financial institution, evolving over a century to offer a wide variety of financial services. The Business Systems Analyst will play a key role in transforming the Digital Banking experience by collaborating with cross-functional teams to enhance product offerings and ensure compliance with regulatory requirements.

Responsibilities:

• Actively participate in evaluation of products / services from providers to create a robust ecosystem of services geared towards business and corporate clients
• Conduct research, analysis, data gathering to create Business Requirements – with detailed understanding of gaps/opportunities, clarity on business goals and specific KPIs that allows to measure successful implementation of a business solution
• Establish and maintain a thorough knowledge of client facing applications such as Online Banking, File Services, Payments, and Receivables products
• Support Product Manager in managing strategic and tactical initiatives for their products; Support activities related to Compliance, Legal, Regulatory requirements
• Assist in evaluating, analyzing, and planning new product offerings and identifying cross sell opportunities for existing products. Help define business case, project scope, and manage milestones & deliverables
• Provide analytical support including analyzing sales, revenue, pricing, as well as conduct competitive analysis to support sustainable profitable growth for Popular Bank
• Assist with maintaining pricing and support re-pricing efforts for Cash Management products
• Manage all the application attestations & certification processes that are governed by Popular Bank’s information security and technology standards
• Help manage client issue escalations through resolution by coordinating with Technology and Operations teams as well as vendors / partners as needed
• Participate in User Acceptance Testing (UAT) for new enhancements and product capabilities. Define use case / test plan / test scripts, execute the tests and track issues through remediation
• Help with Operational and Implementational Readiness by defining flows, tracking updates to forms and procedures, and coordinate training
• Leverage internal data, client feedback and market insights, as well as his/her own experience to pro-actively identify opportunities for enhancements, close competitive gaps, make process improvements to increase client satisfaction
• Actively participate in other initiatives to achieve business goals as needed

Requirements:

• Bachelor's degree in business administration or similar field
• At least three (3) years of experience in either Cash Management, Data/Analytics, Product Management or Operations at a Financial Institution
• Expertise in defining and running queries, normalizing, analyzing & validating data, and ability to conduct competitor analysis
• Experience in managing projects and cross functional initiatives and prior research and analytics
• Strong business acumen: ability to understand the needs and concerns of business stakeholders and colleagues and respond promptly and effectively to stakeholder requests
• Ability to conduct analysis on work procedures, business results, and recommends changes to improve the effectiveness of the business's management
• Communication skills: effectively interact with internal and external stakeholders
• Ability to foster trusting relationships with colleagues and clients
• Highly develop written and verbal communications skills in English
• Presents numerical data effectively
• Superior communication and interpersonal skills
• Excellent report-writing and presentation skills
• Polished in preparing presentations, executive summaries, and business reports in English for executive audiences
• Analytical skills: Stays focused on main issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments
• Collects, research and complements data; Synthesizes complex or diverse information
• Demonstrates attention to detail; Applies design principles; Generate creative solutions
• Strong quantitative, research and analytical skills
• Experience with data analysis, persuasive and informative writing, workload management, and process management
• Problem Solving: Identifies and resolves problems in a timely manner; Develops alternative solutions
• Project Management: Ability to prioritize and work with multiple projects and tasks with minimum supervision; self-direct and task switch between strategic and tactical initiatives regularly
• Capacity to achieve results according to plan ensuring the expected quality
• Excellent organization capacity to define priorities, meet deadlines, and flexible to change
• Knowledge on project coordination, identification of business needs, work plan, budget control, time management, resource allocation, team management and status reports
• Must demonstrate leadership, logic, and reasoning skills
• Operational/Regulations Processes: Knowledge on budget administration, resources allocation, organization's policies, and regulations
• Ability to establish, conduct and track operational processes properly
• Computer and technological skills: proficient in MS Office 365 Suite
• Advance proficiency in MS Excel, data analytics and data visualization tools
• Understanding of cloud platforms
• Data mining and data cleansing techniques
• Data modeling and data architecture
• Experience in working with Commercial Banking and Small Business segments