Technical Project Manager I

Cambium Learning Group is an award-winning educational technology solutions leader dedicated to helping all students reach their potential through individualized and differentiated instruction. As a Technical Project Manager, you will coordinate people and processes to ensure that projects are delivered on time, while managing technical analysis, project execution, and documentation.

Responsibilities:

• Triage complex technical issues across backend systems and services, utilizing a strong understanding of underlying data flows to analyze systemic impacts, assess severity, and manage the engineering escalation pipeline
• Perform root-cause analysis (RCA) on production anomalies and compile comprehensive post-incident technical reports
• Write and execute custom SQL queries on SQL Server databases to extract, validate, and analyze complex operational datasets
• Conduct cross-system data validation to ensure structural accuracy, integrity, and completeness of core project deliverables
• Oversee system deployments and operational maintenance windows in close alignment with developers and systems engineering teams
• Drive management tracking and execution in Jira, actively managing the backlog, tracking active sprints, and reporting delivery status
• Translate complex technical findings and system constraints into clear, actionable insights for non-technical leadership
• Author configuration control documents in collaboration with Systems Engineers to maintain strict architectural versioning
• Map technical and operational processes to build structural runbooks and architecture documentation repositories
• Optimize Confluence knowledge bases to ensure reference materials are current, organized, and easily searchable

Requirements:

• Education: Bachelor's degree in Computer Science, Engineering, Information Systems, Data Analytics, or a related technology-focused discipline
• Experience: 2+ years of experience operating in a technical data analysis, product support, or technical project coordination role
• Database Skills: Hands-on proficiency with relational databases (specifically SQL Server) with the ability to write scripts from scratch
• Data Manipulation: Deep familiarity with MS Excel functions, including advanced formulas, data cleanup, and pivot tables
• Technical Literacy: Solid fundamental understanding of back-end systems, complex, fully automated data flows, and computing technologies
• System Debugging: Familiarity with reviewing server/application logs to track down software bugs or data pipeline failures
• Experience with Jira and Confluence for project tracking and documentation
• Exposure to incident management, production support, or operational troubleshooting environments
• Experience reviewing logs, debugging issues, and supporting root cause analysis
• Production Support: Prior experience working in high-pressure incident management, site reliability, or production troubleshooting teams