AEM Cloud Platform Reliability Engineer

3Core Systems, Inc is a technology company seeking an AEM Cloud Platform Reliability Engineer. The role involves providing operational support for Adobe Experience Manager platforms, ensuring system performance, troubleshooting incidents, and collaborating with various teams to enhance platform reliability and governance.

Responsibilities:

• Provide operational support for Adobe Experience Manager (AEM) as a Cloud Service platforms, including Author, Publish, Dispatcher, CDN, and supporting integrations
• Monitor platform health, system performance, application availability, and service reliability using enterprise monitoring and alerting tools
• Troubleshoot and resolve production incidents, platform issues, deployment failures, and integration problems in partnership with development, infrastructure, Adobe, and vendor support teams
• Manage and support CI/CD deployment pipelines, release activities, environment promotions, and application configuration changes
• Coordinate incident, problem, and root cause analysis (RCA) activities to identify recurring issues and implement preventive solutions
• Support platform security, access management, certificate renewals, and compliance activities in accordance with enterprise standards
• Maintain and optimize integrations between AEM and connected enterprise systems, including DAM, Workfront, Azure services, Akamai/CDN, publishing partners, and other digital marketing platforms
• Perform environment administration activities including user management, permissions, workflow support, replication monitoring, and configuration management
• Collaborate with application development teams to ensure platform stability, scalability, performance optimization, and adherence to architecture standards
• Participate in on-call support, major incident response, and disaster recovery planning and testing activities
• Create and maintain operational procedures, support documentation, knowledge articles, and platform runbooks
• Evaluate platform enhancements, Adobe releases, and feature updates; recommend adoption strategies and implementation plans
• Support capacity planning, performance tuning, and platform roadmap initiatives to ensure reliable service delivery
• Partner with product owners, business stakeholders, and technical teams to prioritize platform improvements and support requests
• Lead continuous improvement initiatives focused on operational excellence, automation, service reliability, and reduction of technical debt

Requirements:

• AEM
• Cloud
• Enterprise Architecture
• Governance
• Adobe Experience Manager (AEM) as a Cloud Service (5+ yrs)
• AEM Platform Operations & Incident Management (5+ yrs)
• CI/CD, Cloud Deployments & Platform Automation (5+ yrs)
• Enterprise Integrations & Modern Web Platforms (5+ yrs)
• Platform Governance, Security & Performance Optimization (5+ yrs)
• 5+ years maintaining AM platform
• Demonstrates expertise supporting AEM as a Cloud Service environment and associated digital experience platforms
• Leads incident resolution, root cause analysis, and service restoration efforts for critical business applications
• Applies platform monitoring, observability, and automation techniques to improve service reliability
• Possesses strong knowledge of AEM architecture, Dispatcher/CDN configurations, cloud deployments, and enterprise integrations
• Experience in providing platform governance, incident management, deployment support, monitoring, user access administration, and technical consultation for teams building modern web applications using Next.js, React, APIs, and cloud-native architectures