Customer Development Manager

Yamamotoyama U.S.A. is a company dedicated to the art of traditional Japanese green tea and nori seaweed products. The Customer Development Manager is a strategic leader responsible for accelerating profitable growth and strengthening customer partnerships across various retail channels, while developing and executing customer-specific strategies to maximize sales and profit.

Responsibilities:

• Drive gross sales, profit delivery, and trade spend optimization for Grocery, Mass, Club, and Natural accounts
• Develop and execute joint business plans with strategic customers to drive distribution, velocity, and category growth
• Leverage TPM tools to manage forecasting, trade spend, promotions, and scenario planning with rigor and accuracy
• Partner with Trade Strategy, Analytics, Marketing, and Operations to align pricing, promotion, assortment, and execution plans
• Direct broker activity with clear priorities, performance expectations, and accountability for in-store and customer execution
• Perform other duties as needed and directed by management

Requirements:

• Bachelor's degree in business, Marketing, or related field required
• 5+ years of progressive CPG sales experience in Grocery, Mass, Club, or Natural channels
• Proficiency in TPM (Trade Promotion Management) tools, CRM platforms, and retail analytics software (e.g., Nielsen, SPINS, IRI)
• Advanced skills in Microsoft Excel and PowerPoint for customer presentations and data analysis
• Demonstrated strategic influence and commercial acumen with the ability to balance revenue growth, margin, and trade efficiency
• Strong analytical decision-making skills; ability to build trusted executive-level relationships with key retail and broker partners
• Cross-functional collaboration skills with a track record of turning strategy into measurable results
• Experience managing broker networks and leading joint business planning with major retail accounts is strongly preferred