Technical Customer Success Manager - AMER

Camunda is the enterprise platform for agentic orchestration, enabling organizations to coordinate AI agents, people, and systems across complex business processes. As a Technical Customer Success Manager, you will blend strategic relationship building with deep technical expertise to guide customers through product adoption and maximize their investment in Camunda.

Responsibilities:

• Identify key stakeholders and maintain accurate contact records to facilitate targeted communication and engagement efforts
• Guide new customers through initial product setup, feature adoption, and achieving time-to-value
• Curate a tailored success path by understanding customer stakeholders, business goals, use cases, and success measures
• Drive adoption and process orchestration maturity by applying Camunda’s playbooks and frameworks
• Collaborate with Consulting, Support, and Engineering teams on product and support-related issues

Requirements:

• 2 - 3 years of experience in a similar role with customer success, technical account management, or solutions engineering
• Strong understanding of high-level software development, cloud computing, and DevOps concepts
• Advanced communication skills to articulate complex concepts clearly to diverse audiences
• Ability to lead and navigate conversations with both technical and business stakeholders
• Proven aptitude for strategic thinking, problem-solving, and tailoring software solutions to meet customer needs
• Experience in enterprise technology architectures and understanding state-of-the-art solution architectures and their associated paradigms (e.g., microservices, event-driven architectures, Kubernetes-based deployments)
• Relevant industry certifications, such as Kubernetes (CKAD/CKA), cloud certifications (e.g., AWS Solutions Architect, Azure Solutions Architect), or similar
• Experience leading complex customer projects, including capturing data such as project use cases, milestones, known risks, and customer KPIs to allow proactive engagement with customers