Senior Product Designer

9amHealth is an AI-enabled virtual specialty care platform focused on managing high-cost chronic conditions at scale. They are seeking a Senior Product Designer to own the consumer app, focusing on user engagement and experience while collaborating with a cross-functional team.

Responsibilities:

• Own the companion app end to end: flows, surfaces, interaction patterns, visual system. Craft and quality are your accountability
• Design the daily engagement loop: build habit-forming experiences that drive sustained return behavior — activation funnels, onboarding flows, empty and sparse states, and re-engagement mechanics Move from idea to working prototype in hours rather than sprints, using whatever tooling gets you there. Modern design practice includes AI-assisted tools; how you use them is up to you, and we expect you to have opinions about when their output is worth keeping
• Stay close to our members: run research to understand what’s working, where they’re dropping off, and what moments in their journey matter most to get right
• Build and maintain the design system your teammates rely on
• Partner closely with the clinicians, coaches, and care coordinators who use our EMR, so your consumer-side decisions improve their workload rather than adding to it
• Make the hard tradeoffs where member clarity, clinician workload, and business economics pull in different directions, and write the reasoning down so the team can hold you to it later

Requirements:

• A designer who leads with craft and backs it with strategy
• You've owned a consumer product end to end, not just contributed to one
• You've carried a real member-facing product from an ambiguous problem to a shipped outcome, and you can point to what moved: activation rate, return frequency, sustained engagement
• You know what you deliberately left out, and what you'd do differently now
• You have a strong visual and interaction point of view
• Your work is authored: it has a sensibility that's identifiably yours, not a generic output you merely directed
• You can walk through your decisions, explain the tradeoffs you made, and critique your own work honestly
• You've thought seriously about how to build daily habits without manipulative loops
• You understand forgiveness mechanics, intrinsic motivation design, and progress framing, and you have opinions about when each one is right
• If your default answer to 'how do you drive retention' starts and ends with streaks and badges, this isn't the right role
• You know how to run research and turn it into decisions, not just user interviews for their own sake, but research that changes what you build or gives you the confidence to stay the course
• You're comfortable designing in ambiguity
• You can move fast without a complete brief, make defensible calls with incomplete information, and course-correct without drama when new data arrives
• Strong written communication
• The kind of designer who can defend a decision in two sentences and knows the difference between a tradeoff and an excuse
• You've shipped clinician-facing tooling or worked with an internally built EMR at a digital health company