Project Manager - IT / Physical Security

New Era Technology is a global company dedicated to creating a supportive work environment. The Project Manager will oversee projects from initiation to completion, ensuring they are delivered on time and within budget while maintaining effective communication with stakeholders.

Responsibilities:

• Implement project and process management methodology, standards and tools to drive and facilitate successful project delivery
• Lead project kick-off meetings to ensure proper initiation of a given project. Act as initial point of escalation for all issues that require further investigation. Complete accurate monthly forecasting report to aid in proper staffing and future financial analysis
• Assist in the development of project bids and proposals with oversight of the negotiated terms and pricing with subcontractors for all projects assigned to the Project Team
• Proactively mitigate risk and forecast the trajectory of projects to ensure that timely action is taken to keep projects on time and budget
• Ensure all facets of account specific field operations are executed safely, to industry standards, and in accordance with the signed agreement
• Accurately estimate costs and revenue for the life cycle of Projects and/or Work Orders according to our company goals and standards
• Maintain accurate and detailed information on Projects pertaining to: Job progress, photograph files, daily tracking reports, and job costing and communicate regularly with assigned stakeholders
• Manage Project Information/Data via company-issued toolsets and systems, while keeping stakeholders informed of Project status. This can include customer-specific internal systems included as part of the project bid
• Act as the main point of contact and communication between all internal and external contacts
• Develop strong partnerships across the organization to ensure project collaboration and success
• Build and maintain trusted relationships with customers and stakeholders
• Provide upper management with assessments and identification of potential new business relating to assigned customer
• Drive measurable operational excellence in key process areas including Days to Invoice, Tech On-Time Arrival, Project Target Goals, Team Productivity, and Quoted to Actual Project Margins
• Improve customer satisfaction/NPS scores
• Ensure that corporate policies and procedures are understood and followed
• Ensure accountability to SLA and customer satisfaction
• Attend and contribute to weekly Operations meetings

Requirements:

• Three to five years of experience working in a project environment, including relevant industry experience preferably with overall responsibility
• Bachelor's Degree preferred
• PMP or Equivalent Professional Certification