Associate Director, CRM Software Engineering - Patient Access

UBC is a leader in the pharmaceutical support industry dedicated to empowering health solutions for a better tomorrow. The Associate Director, CRM Software Engineering will provide leadership in core CRM platform capabilities, software design, and architecture to support client software delivery, ensuring successful client and patient outcomes.

Responsibilities:

• Develop and plan all CRM platform implementations, as it applies to all phases of the software development lifecycle
• Leadership role in the technical design and implementation of CRM platform solutions
• Participate in all aspects of the System Development Life Cycle (SDLC)
• Works with all UBC technology units and affiliates as appropriate, in the design and implementation of technical solutions and capabilities
• Participate in the design of UBC’s infrastructure and software development environments
• At times, may be required to participate in the support of UBC’s infrastructure, including troubleshooting and upgrades
• Develops and maintains a 'team based' software development environment. Recommends and implements tools associated with team-based software development
• Participates in the demonstration of technical capabilities to UBC technical, operations, and client stakeholders as needed
• Develop and measures application development practices
• Responsible for resource management across all platform development resources
• This is an internal technical-facing role to ensure the delivery of software solutions to meet and exceed client requirements
• Stakeholder Management: The capacity to translate complex business goals into actionable system architecture
• Change Management: Guiding smooth user adoption and continuous improvement to ensure teams use the system

Requirements:

• BS degree in Computer Science, Information Systems, or related fields, or an equivalent combination of education & experience
• Minimum of 10 years of software development oversight working in a technical environment & a minimum of 3 years of people leadership experience
• Dynamics 365 Mastery: Deep knowledge of working with Customer Engagement (CE) modules, specifically D365 Sales, Customer Service, and Marketing
• Integration Capabilities: Understanding of how to bridge Dynamics 365 with third-party software, legacy systems, and Microsoft Azure cloud services
• 3 years of experience with Power Platform & Dataverse: Proficiency in building custom apps, automated workflows, and virtual agents using Power Apps, Power Automate, and Microsoft Dataverse
• Demonstrates an innovation mindset by continuously seeking better ways to solve problems, differentiate solutions, and apply the most effective technologies
• Must have a working knowledge of software architecture and design patterns
• 5+ years' experience working in the Microsoft Azure Cloud
• Must be detail-oriented and able to take a job to a successful conclusion
• Must have excellent interpersonal, verbal, and written skills and be able to perform multiple tasks
• Ability to effectively communicate with both technical and non-technical individuals
• Must be flexible with work hours
• In-depth knowledge and hands-on experience with all phases of an SDLC
• Excellent application documentation skills
• Solid understanding of Agile software development principles
• Extensive working knowledge of the Microsoft .NET stack, including but not limited to Microsoft Visual Studio, TFS/Azure DevOps, Visual Basic or C#, Web-Based Development Frameworks (such as ASP.NET, WebForms, MVC, Angular, Node.js) and Web Services/API development
• Extensive working knowledge with Relational Database Management Systems, especially Microsoft SQL Server or Oracle
• In-depth knowledge of the software validation process in an FDA-regulated environment. Specifically, knowledge of 21 CFR Part 11, HIPAA, and E2B is beneficial
• AI & Copilot Integration: Leveraging AI-first tools and intelligent skill routing to streamline agent workflows and automate case management
• Prior knowledge in developing software and solutions in Healthcare, especially around patient access services for a Specialty Hub and Pharmacy
• A working knowledge of No-SQL and Snowflake is highly desired