Business Analyst, Data & Insights (Puerto Rico)

RTX is the world's largest aerospace and defense company, seeking a Business Analyst focused on data-driven systems solutions to enhance business performance. The role involves analyzing current processes, gathering requirements, and collaborating with teams to ensure effective implementation of solutions.

Responsibilities:

• Analyze current business processes and documentation, identify areas for improvement, and recommend solutions to enhance efficiency and effectiveness
• Develop and maintain comprehensive documentation, including business requirements, process flows, use cases, and user stories
• Conduct detailed requirements gathering sessions with stakeholders to understand business needs and translate them into functional specifications
• Collaborate with cross-functional teams, including IT and operations, to ensure alignment of business requirements with technical solutions
• Develop and implement governance policies and procedures to ensure compliance with organizational standards
• Collaborate to translate requirements and policies into implementation roadmaps
• Provide support during the implementation of new systems and processes, including user training and change management
• Ensure the rigorous application of information security and information assurance policies, principles, and practices to business analysis activities
• This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only

Requirements:

• A University Degree or equivalent experience and minimum 5 years prior relevant experience, or an Advanced Degree in a related field and minimum 3 years experience
• Minimum of 3 years' experience as a Business Analyst or similar role, with a focus on customer interaction, requirements gathering and governance
• Experience working with Power BI
• Keen understanding of business process analysis and improvement methodologies
• Excellent organizational and project management skills
• Ability to analyze data and generate reports to inform decision-making
• Strong oral and written communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
• Experience with Scrum/Agile software development process
• Experience in Service Now