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We are currently seeking an experienced professional to join our team in the role of Head of Insurance Bus Tech Solutioning.

Business: Insurance

Job ID：29976

Principal responsibilities

Strategic Innovation and Value Creation

Lead Innovation with Purpose. Imagine, shape, and deliver innovative business and technology solutions that solve real problems and deliver measurable impact. Champion a forward-thinking roadmap that turns vision into value
Develop and maintain a multi-year insurance business technology roadmap focused on AI, automation, and next-gen platforms.
Identify and evaluate new technologies and vendors that can create competitive advantage.
Facilitate strategic innovation workshops and prototype solutions with business teams.

Technology and Solution Leadership

Architect the Future. Own the design and development of scalable, secure, and high-performing solutions. You’ll steer the integration of AI, automation, and modern platforms that streamline processes and enhance decision-making across the enterprise.
Oversee the design, development, and implementation of scalable and sustainable business technology solutions.
Champion the application of AI and automation to streamline operations, reduce costs, and enhance decision-making.
Collaborate cross-functionally to ensure that solutions meet both technical and business requirements.
Jointly provide architectural and engineering direction across systems and platforms, ensuring technical excellence and alignment with business goals.
Design and develop optimal/future-proof solutions whilst providing reliable cost and effort estimations to solve complex and ambiguous problems using modern set of technology platforms, delivery disciplines and DevOps mindset
Deliver against a strategic operating plan (such as Core Capabilities) that ensures resources (capability, people and funding) deliver improvements in current customer journeys and new features to increase customer experience
Jointly manage the annual budget spread between designing and developing new services (Change The Bank) as well as managing and supporting existing services (Run the Bank)

Business Alignment and Collaboration

Collaborate across the various business functions. Be the go-to partner for our actuarial, underwriting, claims, and policy operations teams. Speak both “tech” and “insurance,” aligning everyone around solutions that work.
Partner with functional leaders across underwriting, claims, actuarial, policy administration, and operations.
Translate business goals into technology capabilities and work with teams to co-create solutions.
Develop strong internal networks to gain buy-in and drive adoption of new technologies and AI.
Improve technology solutioning and estimation for delivery (ie increase quality and innovation, be cost effective and improve resilience – design-to-operate)
Manage an effective working relationship with partners and third party vendors to ensure successful delivery and efficient cost management
Create and maintain strong and trusted working relationship outside of Insurance business in other IWPB business lines and the broader HSBC group
Represent Insurance in IWPB channel and digital for all technology and business executive forums

Leadership and Execution Oversight

Deliver real change. Translate strategic ideas into actionable technology initiatives that transform operations, customer journeys, and market performance. Lead cross-functional delivery with clarity, energy, and accountability.
Build trust and credibility. Influence senior executives, engage diverse stakeholders, and lead with transparency and confidence. Your leadership will inspire high-performing teams and nurture a culture of experimentation, learning, and continuous improvement.
Lead and develop a high performing global insurance solutioning team through effective communication, performance management, development plans and reward/recognition practices.
Build a pipeline of solutioning, architecture and engineering talent
Cultivate an environment that supports diversity and reflects the HSBC brand and values

Operational Effectiveness and Control

Ensure technology goals are identified and aligned, communicated, documented and delivered in the most effective manner (cost, timeframe and resiliency) possible through to the completion of the successful deployment
Work closely with the Head of Platform Engineering to ensure solution and platform design are practical, scalable and future-proof whilst embedding the necessary risk controls and quality automation checks.
Consistent identification of key risks, issues and interdependencies and provide appropriate mitigation strategies
Ensure HSBC is not put at any operational or reputational risk

Major Challenges

The following are an overview of the major challenges for the role holder:

To manage effectively and be a key influencer in a matrix organization across diverse stakeholders and geographies
To deliver a set of globally integrated technology services supporting a diverse set of business and functional needs (as part of global Core Capabilities)
To connect teams across IWPB’s language, geographical/time zone, cultural, systems and legislative boundaries
To build new capabilities and change the status-quo for architecture and engineering with team members who have been in the organisation for a very long time (ie reluctance for change and cross skilling and adopting new tech)
To deal with a range of complex issues with conflicting and changing priorities
To manage the balance between effective execution of day-to-day operations and services, whilst driving a substantial transformation agenda, overall cost reduction and technology automation in a legacy technology landscape
To achieve the above whilst effectively ensuring that risk is well managed
To stay abreast of external developments in global regulation, market trends and competitor activity
To challenge the status quo with peers across Technology leadership teams, as well as counterparts in GBGFs
To capture, leverage and promote best practice methodologies and tools across IWPB, based on lessons learned across IWPB teams globally and on standards established by Global Tech horizontals (e.g. Design and Application Development & Maintenance, Tech Security, Tech Risk, Tech COO)

Knowledge & Experience/Qualifications

Mandatory:

Outstanding Technology leader who is passionate about leveraging technology and AI to drive business outcomes
Significant years in cross-business technology leadership roles with a focus on business transformation within life insurance, with working
Deep understanding of insurance products, distribution, policy administration, claims processing, and regulatory factors in order to provide fit-for-purpose technology/AI solutions which drive sustainable business outcomes
Strong background in enterprise architecture, cloud platforms, and digital ecosystems relevant to Life Insurance in Asia (specifically HK, China and Singapore)
Proven track record of modernizing legacy systems and delivering new digital capabilities.
Strong understanding of operational effectiveness
Strong ability to balance risks vs. rewards and maximizing the cost effectiveness and profitability for the business
Possess the following competencies - strong people leadership, teamwork, is data and facts driven, sound judgment and decision making, effective communication skills
Exceptional strategic thinking, problem-solving, and execution capabilities.
Excellent communication, negotiation, and stakeholder management skills.
Experience working with C-suite executives and presenting to boards or executive committees.
Bachelor’s or Master’s degree in Computer Science, Engineering, Information Systems, or a related field.

Desirable:

Hands-on experience with AI, machine learning, automation (e.g., RPA), and API-based system integration would be highly desirable.
Experienced in managing programs, projects and a variety of delivery / assurance roles across a number of markets/locations and cultures
Built and manage commercially viable digital platforms, services and capabilities
Worked in the functional business areas in Life Insurance in Asia
An MBA or additional Life Insurance business qualifications are a plus.
Experienced at managing operational functions and leading process reengineering and efficiency exercises

Key Attributes:

Innovative: Passionate about using technology to drive business transformation.
Credible Leader: Commands respect through knowledge, experience, and collaborative leadership.
Business-Savvy: Understands the intricacies of the life insurance business and how to deliver technology that matters.
Agile and Results-Oriented: Operates with urgency and adaptability, delivering tangible outcomes.
Change Agent: Energizes teams and stakeholders around a shared vision for the future.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Software Development (GuangDong) Limited***

Head of Insurance Bus Tech Solutioning

Key skills

About this role