Coordinator Digital (m/f/d) - Bilingual (German & English)

Job Description

Are you passionate about customer service and mobility solutions? Would you like to be part of a new and dynamic team in a remote environment? At SIXT, we are creating a new department dedicated to providing premium solutions to our customers internationally. We are looking for motivated and enthusiastic individuals ready to take on new challenges. Our goal is to offer continuous support and resolve any issues that arise for our customers, 24/7

YOUR ROLE AT SIXT

• Manage customer inquiries via phone, email, or video calls
• Assist customers with questions related to the vehicle rental and pickup process, as well as closing reservations
• Verify customer information and provide related assistance
• Offer technical support during key pickup and troubleshoot issues in the self-service section
• Collaborate with SIXT branches located in different countries
• Make calls to promote additional sales and improvements

YOUR SKILLS MATTER

• Customer Orientation You have an excellent ability to understand and anticipate customer needs, ensuring their satisfaction with every interaction
• Language Proficiency Fluent in German and English additional languages such as Spanish French Italian or Dutch are a plus
• Effective Communication You possess skills to communicate clearly and persuasively, facilitating understanding and collaboration
• Flexibility You can adapt to a dynamic and ever-evolving work environment, including availability for night shifts
• Teamwork You collaborate effectively with other team members, contributing to an international and dynamic environment that fosters cooperation
• Solution-Focused You have the ability to quickly identify problems and propose effective solutions, ensuring service continuity and customer satisfaction

WHAT WE OFFER

• Permanent Contract (Contrato Indefinido) A stable project with opportunities for progression
• AI at your fingertips From day one, you'll have access to Claude by Anthropic and SIXTgpt, SIXT's own AI platform, to supercharge your work. We invest in every team member's AI journey: encouraging experimentation, building knowledge, and making sure you're ahead of the curve
• Attractive Salary and Professional Growth Opportunities Professional development opportunities in an international environment.Salary: €19,200 gross per year (12 payments) plus €300 monthly Individual Target bonus, €60 telework allowance, and a 30% night shift premium for hours 22:00h–06:00h
• Flexible Remote Work Model You can work from anywhere in Spain
• Work-Life Balance Enjoy a day off for your birthday and additional vacation days for your anniversary at SIXT
• Flexible Compensation Benefit from private health insurance, childcare support, and/or a restaurant card
• Exclusive Employee Benefits Discounts for family and friends on SIXT rentals, as well as offers on hotels, stores, Gympass, business schools, and more

At SIXT, we use artificial intelligence tools in our recruitment processes. The first phase of the process is a phone call made by Clara, our AI assistant, designed to offer you an agile and flexible experience from the very first contact. If you are unable to answer the call at the time it comes in, you can suggest an alternative time to Clara. If you would prefer this call to be handled by a member of our team, you can also request this directly when Clara contacts you.

Additional Information

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!