General information

Date

Tuesday, July 28, 2026

Location

US - Remote

Remote/Hybrid

Yes

Position Level

Individual Contributor II

Employment Type

Full time

Career Field

Information Technology

Pay Type

Annually

Pay Range
$ 75,000 - $ 85,000

Description & Requirements

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

WE WELCOME YOU INTO A GROWING COMPANY

Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

JOB SUMMARY

Support the Workday team grow and improve their skills
Help coworkers with solving problems and making decisions
Help others and perform daily tasks and operations
Report on project and personal work progress and complete assignments on time
Suggest ways to improve systems and processes with colleagues
Use and understand different Workday modules
Help others learn and use Workday better

JOB DUTIES

Showcases problem-solving and decision-making skills
Exhibit effective written and verbal communication at both a technical and simplified level
Demonstrate interest and ability to read and understand data to identify trends
Ensure prompt response on ticket and request resolution within agreed-upon time frames and look for reoccurring themes for improvement feedback
Support team members by sharing knowledge to help them develop their skills
Support and encourage accurate change management process documentation to satisfy the company’s internal/external audit controls and compliance practices
Support applicable legal requirements, standards, policies, and procedures
Offer technical and functional support for different Workday SKUs by assisting with troubleshooting issues, identifying system errors, setting up basic configurations, generating reports, following audit plans, and helping implement solutions
Engage in ongoing Workday relationships, and relevant memberships within Workday Community, User Groups and Conferences
Participate in Workday releases, identify impacts associated with a new release and conduct regression testing for the required changes as new releases are introduced
Engage with cross functional teams to identify system enhancements and recommended process improvements while translating these recommendations into new system designs
Participate in testing configuration, and implementation of system upgrades, patches, and enhancements
Attend meetings with key stakeholders to create business requirements documents, system configuration documents, detailed functional specification documents, test plans and test cases while incorporating proper processes and procedures as standards
Participate in, or coordinate user training sessions and develop training materials for end-users, ensuring they have a thorough understanding of system functionality, processes, and procedures
Ability to multitask and the awareness skills on when to reprioritize
After-hours’ work as needed
Other duties as assigned

QUALIFICATIONS

Minimum 3 years experience in a corporate environment
Minimum 2 years experience in an IT support environment specifically supporting custom applications
Associate Degree or equivalent experience
Workday Certified preferred
Proficiency in MS suite
Be able to successfully pass a background screening
Able to work flexible or extended hours as needed, to meet the job requirements
This is a remote position, and the employee must have reliable Internet service

The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WHAT'S IN IT FOR YOU

When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel. Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based on our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry.

As a Consumer Direct Care Network team member you will receive:

A rewarding career helping others
Fun and engaging work environment built on team unity
Job satisfaction knowing you make a difference in the work you do and lives we serve
Professional training to help advance your skills for career development

Based on your position and employment status, you may be eligible for:

Medical, Dental, and Vision Insurance
Vacation accrued at 3.07 hours per pay period to use when accrued
Profit-sharing for employees in good standing
Two Paid Floating Holidays
Nine Paid Federal Holidays
Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
Instant Earnings Option
401(k) Retirement plan & discretionary company match
Company-Paid Life Insurance
Supplemental Life, Accident, Critical Illness, and Hospital benefits
Short and Long-Term Disability
Paid Parental Leave
Flexible Spending Account
Employee Assistance Program
Pet Insurance

WHO WE ARE

Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states. Our services span from financial management services and support brokerage to traditional agency in-home care and caregiving to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care.

Your opportunities within our network are endless, it’s not just a job, it’s a career… advance it with the Consumer Direct Care Network!

The Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

In accordance with the Immigration and Reform Control Act (IRCA), you may only work at Consumer Direct Care Network if you are legally authorized to work in the United States. Consumer Direct Care Network does not provide visa sponsorship or STEM OPT extensions to employees.

Base Min.

$ 75,000

Base Max.

$ 85,000

Workday HCM Support Analyst

Key skills

About this role

General information

Description & Requirements