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Benefits:

Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
401(k)
Dental insurance

Lead Scheduling Coordinator – Operations & Workforce Management
Full-Time | Leadership Role | In-Office | KRE Security, LLC
Location: 16600 Pottsville Pike, Hamburg, PA 19526
Schedule: Business Hours | Flexible Daytime Schedule Based on Operational Needs

KRE Security, LLC is seeking an experienced, professional, and highly organized Lead Scheduling Coordinator to oversee and support daily scheduling operations at our Hamburg, PA headquarters.

This leadership-focused role is ideal for someone who thrives in a fast-paced environment, excels at problem-solving, and can confidently lead scheduling operations while supporting employees, supervisors, and management teams. The Lead Scheduling Coordinator serves as a key operational leader responsible for maintaining staffing coverage, coordinating workforce needs, and helping ensure smooth day-to-day operations across multiple client locations.

We are looking for someone who communicates effectively, leads by example, stays composed under pressure, and can manage competing priorities while supporting both employees and company leadership.

Key Responsibilities

Lead and support daily scheduling operations across multiple client locations
Oversee schedule creation, staffing coordination, and shift coverage management
Respond to operational challenges, call-offs, and urgent staffing needs with professionalism and urgency
Serve as a primary point of contact for employees, supervisors, and management regarding scheduling and operational support
Assist in training and mentoring scheduling team members to ensure consistency and efficiency
Work closely with Recruiting and Operations leadership to maintain proper staffing levels
Monitor scheduling accuracy, compliance, and workforce coverage needs
Handle escalated scheduling issues and employee concerns in a professional and solution-oriented manner
Maintain accurate records and operational documentation using company systems and databases
Utilize Microsoft 365, Outlook, and Google Workspace to coordinate communication and workflow
Help improve scheduling processes, communication flow, and operational efficiency
Maintain confidentiality and professionalism when handling sensitive employee information

What We’re Looking For

Strong leadership, communication, and organizational skills
Ability to lead in a fast-paced, high-volume operational environment
Professional, dependable, and solution-focused mindset
Strong decision-making and problem-solving abilities
Ability to multitask and prioritize effectively throughout the workday
Excellent customer service and employee support skills
Ability to remain calm and professional under pressure
Strong attention to detail and time management skills
Experience in scheduling, dispatching, workforce coordination, operations support, customer service leadership, or administrative management preferred
Previous leadership or supervisory experience strongly preferred
Proficiency with Microsoft 365, Outlook, and Google applications
Ability to work on-site in our Hamburg, PA office during daytime business hours

Compensation & Benefits

Competitive pay based on experience
Pay increases and advancement opportunities based on performance
Paid Time Off available after probationary period
Medical, dental, and vision benefits available after probationary period
Stable daytime leadership position with long-term career growth opportunities

Why Join KRE Security?

At KRE Security, LLC, our operations team plays a critical role in supporting employees, clients, and field operations every day. We value professionalism, accountability, leadership, and teamwork, and we are committed to creating an environment where motivated individuals can grow and succeed.

This position is an excellent opportunity for someone looking to step into a leadership role where they can make a direct impact on operations, employee support, and organizational success.

Apply today and grow your leadership career with KRE Security, LLC.

Lead Scheduler

Key skills

About this role