We Impact Lives Through Purpose-Driven Work in A People First Culture
Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers.
Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025.
We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.
WHAT YOU'LL DO
StaffGarden, a high-growth nursing professional development SaaS platform within Ascend Learning’s Healthcare Workforce Solutions, seeks a Client Engagement Manager to help a growing portfolio of clients leverage the platform to advance nurse competency, professional growth, and positive patient outcomes.
The CE Manager is a platform expert and hands-on trainer/coach, serving as a trusted advisor to ensure successful implementations, high user adoption, robust usage, impact achievement, and user satisfaction (NPS). This role involves scaling knowledge transfer through various methods, quickly identifying and resolving roadblocks, and partnering closely with Client Engagement Directors to align on strategy and achieve shared client goals.
This individual will execute core functions with a focus on improving the customer journey, demonstrating a generative, process-oriented, and solutions-focused approach to achieve client goals and organizational metrics, delight users, and build a scalable, customer-focused process.
WHERE YOU’LL WORK
This positions offers the flexibility of remote work within the United States, living within Eastern or Central time zone preferred.
HOW YOU’LL SPEND YOUR TIME
WHAT YOU'LL NEED
Bachelor’s degree required.
5+ years in client-facing support across various organizational levels.
Client-Centric: Committed to understanding and ensuring client/user satisfaction and success.
Platform Expertise: Develop deep knowledge of the StaffGarden platform (Grow, Roots), including upcoming features, to act as the product expert for clients.
Communication: Clear verbal/written communication and effective cross-functional collaboration.
Content Creation: Skilled in creating engaging user-facing content (including slide decks) to boost engagement and support strategy initiatives.
Strategic Thinking: Ability to develop and execute tailored client outreach and intervention strategies to enhance platform value and utilization.
Training & Support: Able to deliver effective user training and support as needed.
Process Optimization: Collaborate internally (Delivery, Marketing, Sales) to improve the user experience.
Analytical Skills: Analyze key performance metrics to drive best practices in user outreach/engagement.
Commercial Operations: Experience owning renewals, expansion, and account health across a client portfolio, ideally in a SaaS or health-tech environment.
Self-driven, proactive remote work approach.
Preferred Experience: Office365, HubSpot/CRM, LMS, MixPanel; adopting AI productivity tools (Co-Pilot, ChatGPT) to increase efficiency.
Ability to travel up to 25%.
HIRING RANGE
The current full-time annualized hiring range for this role is $84,600.00-$121,000.00 and does not include discretionary bonus or sales incentives, if applicable. In accordance with applicable state laws, we are providing the expected salary range for this position. Individual compensation will be determined by various factors, including relevant experience, qualifications, current business needs and local market factors. Most regular, full-time employees are eligible to participate in an Ascend incentive bonus or sales plan.
BENEFITS
Fostering A Sense of Belonging
Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.
Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire.
