It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time.
Position Overview
As the Shop Lead, you will continue to support your team and uphold the Dutch vision by demonstrating our core values of Speed, Quality, and Service. You will be available to all shop employees as a source of information and voice within the management circle. At the same time, you will be an asset to your manager in assisting in meeting their needs while managing inventory.
Job Qualifications
Must have performed a minimum of 10 shifts as a Shift Lead at Dutch Bros
No disciplinary action for the past 90 days, required
Disciplinary action is defined as a coaching conversation resulting in the completion of formal documentation with signatures
Must have the desire to become a Dutch Bros Operator
A prerequisite to employment is to obtain and maintain a Food Handler Permit/Certification as required based on state/local regulations
Ability to complete, pass and maintain mandatory certificates, training, and knowledge tests under the Dutch Bros required standards for company policies and federal, state, and/or local regulations
Completion and passing of standard background check and MVR required
This position requires driving, when necessary and must have a valid driver’s license and proof of insurance.
Schedule:
This role requires that you have availability to work a minimum of 37 hours per week
Available to work a flexible, ever-changing schedule that may include early mornings, evenings, and weekends.
Key Result Areas (KRA's):
Ensure the crew and shop have everything they need to provide a mind-blowing experience to every customer:
Primary responsibility is to model and meet all expectations of the Broista and Shift Lead roles
Manage inventory - Ensure the shop maintains the proper inventory levels to serve each customer
Assist the Shop Manager in developing the crew:
Assist the Shop Manager with flow checks
Be a good teammate and role model
Attend mandatory meetings, know your resources, and adhere to all company policies and procedures as laid out in the Field Guides and Employee Handbook
Other duties as assigned
Levels of Leadership Expectations
The “anchor points” and “level-up arrow” are the skills and competencies required for the Shop Lead position.
Anchor Points
Consistent: Have upstanding work-life harmony so you are prepared to kill it at work. Invest in your compounding habits and know that they make a big difference.
Detail-Oriented: Be disciplined in the little things. Find ways to be excellent in every area of life. How you do anything is how you do everything.
Level-Up Arrow
The Ideal Team Player (Hungry, Humble, and Smart)
Hungry: The desire to want more for yourself and others. 100% effort!
Humble: The ability to take feedback well. Putting the team’s needs and goals before your own.
Smart: Ask questions and listen attentively. Be aware of the group dynamic and the impact of your words and actions. Act appropriately for the situation demands.
* You must also demonstrate all Broista and Shift-Lead Levels of Leadership expectations (anchors and level-up arrows).
Employee Benefits & Perks
Free Dutch Bros swag
Free coffee per Employee Drink Policy
Paid volunteer hours
Employee Assistance Program
Access to our Financial Wellness Platform
401(k) eligibility after 1 year of employment
Education Benefit Program after 1 year of employment
Employer-paid medical, dental, and vision insurance
Sick time, as applicable by state law
Paid time off
Parental leave, eligible after 1 year of employment
Cell Phone Stipend ($50 per month)
Paid holidays (6 per year)
*More details on all benefits provided after onboarding
Physical Requirements
Constant standing/walking, up to 10 hours at a time
Occasional stooping, kneeling, or crawling
Occasional pushing, pulling, lifting, or carrying up to 65 lbs
Possible exposure to extreme heat and/or cold temperatures
Occasional ascending or descending on ladders and ramps
Frequent, continual, intermittent flexing, or rotation of the wrist(s) and spine
Constantly receiving detailed information through oral communication
Constant clarity of vision at near and/or far distances
Constant cash handling requiring mental math
Constant talking, expressing, or exchanging ideas by means of verbal communication
*Qualifying candidates may be eligible to receive relocation compensation upon acceptance of a job offer that requires them to move. The amount of relocation compensation varies and is based on the total distance of the relocation (among other variables).
Compensation:
$12.50 + tips
If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!
