Join Komatsu and Be Part of Something Big!
The Sr. Manager Service Excellence Governance Own the governance, maintenance, communication, and continuous improvement of the KMT Service Policy & Procedure Manual (SPPM), ensuring alignment with Komatasu's global standards while engaging business units, affiliates, and distributors to drive consistent policy adoption, governance, and application.
The position has significant influence on the effectiveness, governance, and continuous improvement of Komatsu's global mining aftermarket business, supporting more than US$2 billion in annual aftermarket revenue through consistent application of Service Excellence policies, governance processes, audit programs, and performance management.
Aftermarket Policy Governance
Audit Program Leadership
Data Analytics & Digital Integration
Enterprise Performance Improvement (EPI) Leadership
Hiring Range
At Komatsu, your base pay is one part of your total compensation package. This role pays a range of $123,700.00 - $154,600.00 - $185,500.00. The actual offer will consider a wide range of factors, including experience and location.
Company Benefits
Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.
Diversity & Inclusion Commitment
At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.
Company Information
Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company’s founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com.
EEO Statement
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
