Posting number: 2026-00574

Department: Human Resources

Job classification: Human Resources Business Partner

Posting type: Open

Categories: Human Resources, Professional

Summary

The City of Raleigh Human Resources Department is seeking a Human Resources Business Partner to join our team. As a member of the HR team, the Human Resources Business Partner will manage and resolve complex employee relations issues and provide expertise in the areas of talent management, performance management, compensation, organizational development, employee training, labor law compliance, and employee relations to their designated business unit/group.

The Human Resources Business Partner is devoted to providing the full scope of employee relations services to departments across the city as well as management consulting, organizational development, and other human resources services as needed. This position works in partnership with leaders, key stakeholders, and HR colleagues to shape, develop and deliver HR plans and solutions in line with the needs and priorities of the organization. To be successful in this role, the candidate will have significant experience in employee relations and human resources consultative and analytical work and is considered the subject matter expert with the highest level of knowledge, providing consultation to other human resources staff and management. Responsibilities may include serving as a lead worker, assigning work and monitoring work completion and supervising paraprofessional and/or support staff including conducting performance evaluations, coordinating training, and implementing hiring, discipline and termination procedures.

Examples of duties

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

Oversees employee relations program across assigned department(s) within the city
Serves as advanced subject matter expert / team lead for employee relations services and other programs / interventions / initiatives having organization wide impact
Collaborates with and serves as strategic partner to senior leaders and assigned departments to support achievement of objectives; manages and resolves complex human resource related issues; provides solutions to programs and processes
Provides performance management guidance, coaching and training of supervisors to include the performance evaluation process, performance improvement, discipline, compliance with employment laws and separation process
Manages and resolves complex employee relations issues to include coordination of the City’s grievance and complaint process, and investigation of harassment / discrimination complaints
Plans, develops and administers program policies, processes and procedures; recommends and implements enhancements to improve operational efficiency and service quality
Collaborates with and serves as strategic partner to senior leaders and assigned departments to support achievement of objectives; manages and resolves complex human resource related issues; provides solutions to programs and processes
Researches, gathers, analyzes and evaluates data and information; monitors program trends; reviews and performs quality checks of program-related data; develops and maintains management reporting to support decision making and policy development
Monitors and maintains system data, files, records and reporting
Ensures regulatory compliance to mitigate legal risks
Facilitates organization-wide training
Partners with Talent Acquisition in coordinating and participating in the hiring and recruitment process
Develops, reviews and revises policies and procedures to enhance programs and to address issues; develops and maintains management reporting, program documentation, correspondence and presentation materials
Leads project teamwork and activities; oversees and provides project management support
Performs other duties of a similar nature and level as assigned

Qualifications

Education and Experience

Bachelor’s degree in Human Resources, Organizational Development, Business or Public Administration; 3 to 5 years of professional Human Resources experience which includes public sector experience and previous supervisory experience or related work;

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job

such as those listed above;

Licenses and Certification

Valid North Carolina Class C Driver's License with a satisfactory driving record, or the ability to obtain within 60 days of hire
IPMA-CP/IPMA-SCP, SHRM-CP/SHRM-SCP or PHR/ SPHR certification

Supplemental information

Knowledge, Skills & Abilities

Knowledge of:

Techniques and methods for organizing, prioritizing, assigning and monitoring work
Practices and methods of coaching and leading the work of others
Principles and practices of human resource program administration and management
Project management principles
Best practices, trends and emerging technologies
Principles and methods of qualitative and quantitative research
Principles and applications of critical thinking and analysis
Principles and practices of budget development and administration
Principles and techniques of effective oral presentations
Principles and practices of conflict resolution
Applicable federal, state and local laws, codes, regulations (based on assignment)
Customer service principles
Specialized equipment relevant to area of assignment
Modern office technology

Skill In:

Coordinating deadlines, prioritizing work demands and assigning/monitoring work performed
Managing a program or project
Overseeing the implementation and adherence to quality assurance and standards
Interpreting, monitoring and reporting financial information, program data and statistics
Researching industry trends, solutions and best practices
Compiling and sorting data and articulating issues and recommendations
Authoring and preparing original reports, documents and presentations
Developing policies and procedures
Facilitating group discussions and building consensus using persuasive reasoning
Providing technical guidance, direction and education to program stakeholders
Developing and managing business relationships with program stakeholders
Interpreting and applying applicable laws, codes, regulations and standards (based on assignment)
Providing customer service
Utilizing a computer and relevant software applications
Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction

ADA and Other Requirements:

Work Environment and Physical Effort:
Sedentary: Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body.

Work Environment:
Work is typically performed in an office or similar indoor environment. Work is occasionally performed in an outdoor environment or in a vehicle.

Work Exposures:
Work in this position does not require frequent environmental exposures.

City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.

Human Resources Business Partner

Key skills

About this role

Summary

Examples of duties

Qualifications

Supplemental information