General information

Career area

Customer Care

Work Location(s)

12850 W Gran Bay Pkwy, FL, 200 Dryden Road, PA, 2911 Lake Vista Drive, TX, 601 S. Tryon Street, NC

Remote?

Ref #

22821

Posted Date

07-28-26

Working time

Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

In office role with weekly hybrid schedule. Ally work locations are Charlotte NC, Lewisville TX, Jacksonville FL, or Dresher PA

As the Manager, Invest Fraud Strategy & Operations, you will lead Ally's brokerage fraud operations team while helping shape the future of fraud risk management within our digital investing business. This role combines operational leadership with strategic influence, providing a unique opportunity to impact fraud policy, investigative practices, customer protection strategies, and the continued evolution of our fraud program.

You will oversee the day-to-day investigation and resolution of fraud events affecting Ally Invest, including account takeover, identity theft, first-party fraud, cyber-enabled fraud, and securities-related fraud schemes. In parallel, you will serve as a key subject matter expert, partnering across Fraud, Risk, Compliance, Legal, Operations, Product, and Brokerage teams to identify emerging threats, enhance controls, improve customer outcomes, and influence future fraud strategy.

This role is ideal for leaders who have built expertise in brokerage operations, fraud operations, investigations, risk management, or strategy and are looking to expand their impact beyond operational execution into broader fraud program development and transformation.

As Ally continues to modernize fraud capabilities, this position will play an important role in helping define how investigative operations, fraud controls, customer experience, and risk management evolve together.

This role offers a unique opportunity to combine operational leadership with strategic influence, helping shape the future of Ally’s brokerage fraud program while leading a high-performing operations team.

The Work Itself

Responsible for leading Invest Fraud operations while providing subject matter expertise and operational insights that support the continued evolution of fraud controls, investigative practices, and customer protection strategies.
Lead the administration of all aspects of the Invest Fraud Program, ensuring adherence to applicable policies, procedures, and regulatory requirements.
Continually monitor, review, and evaluate evolving fraud threats impacting brokerage customers and operations.
Maintain current knowledge of investigative techniques, broker-dealer regulations, privacy requirements, fraud trends, and associated operational practices.
Perform overall functional management, long-range planning, change execution, and resource management while contributing to broader fraud program objectives.
Monitor fraud operations to ensure production targets, service levels, quality expectations, and customer outcomes are achieved.
Provide expert advice on the detection and investigation of fraud schemes including account takeover, identity theft, first-party fraud, cyber-enabled fraud, stock manipulation, and emerging brokerage fraud typologies.
Provide expert guidance on suspicious activity investigations, including identifying matters requiring escalation, SAR consideration, and regulatory reporting, while ensuring applicable filing requirements are met accurately and timely.
Serve as the brokerage fraud subject matter expert, partnering across Fraud, Risk, Compliance, Legal, Operations, Product, and Brokerage teams to identify emerging threats, enhance controls, improve customer outcomes, and influence future fraud strategy.
Analyze fraud trends, operational performance, customer impacts, and loss drivers to recommend enhancements to fraud controls, investigative practices, policies, and future program direction.
Drive continuous improvement initiatives to enhance fraud detection, investigative quality, customer outcomes, operational effectiveness, and fraud loss mitigation.
Lead and develop department staff through effective coaching, communication, performance management, and talent development.
Oversee daily operations, quality control, scheduling, training, workforce management, performance reviews, and staffing activities.
Engage with internal teams and external financial institutions, serving as a primary point of contact for complex investigations and fraud-related matters.
Provide requested information to regulatory agencies, auditors, and business partners as required.

The Skills You Bring

Minimum Qualifications

7+ years of relevant experience or equivalent combination of education and experience
High school Diploma or GED equivalent

Preferred Qualifications

The ideal candidate combines strong operational leadership with strategic thinking and deep knowledge of brokerage operations, fraud risk management, investigations, or customer protection. This role is well-suited for leaders who have developed expertise in brokerage or fraud operations and are interested in expanding their impact through fraud strategy, policy development, control enhancement, and program transformation while maintaining operational excellence.
5+ years of experience in brokerage operations, fraud operations, investigations, risk management, fraud strategy, or related financial services disciplines, including leadership experience within a regulated environment.
Strong understanding of fraud investigations, customer protection, operational risk management, and fraud mitigation practices.
Experience with suspicious activity investigations, regulatory reporting, and awareness of BSA requirements as they relate to investment products.
Demonstrated ability to identify emerging risks, analyze complex data, and develop actionable recommendations.
Proven experience leading teams, coaching talent, and driving operational performance.
Strong process management and continuous improvement skills.
Ability to exercise sound judgment and make decisions in complex and evolving situations.
Ability to write reports, business correspondence, policies, and procedures, and effectively communicate with all levels of the organization.
Strong analytical, organizational, and problem-solving capabilities.
Excellent verbal and written communication skills.
Ability to manage multiple priorities and adapt within a changing environment.
Ability to maintain confidentiality and establish credibility across a broad range of stakeholders.
Proficiency in Microsoft Excel, PowerPoint, and Word.
Knowledge of broker-dealer operations, securities regulations, and FINRA requirements is strongly preferred. Existing FINRA registrations (SIE, Series 7, 63, and/or 24) are a plus but not required.
Professional fraud, risk, compliance, or brokerage-related certifications are a plus, but not required.

#LI-Hybrid

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range: $110000 - $180000 USD

An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

Incentive Compensation: This position is eligible to participate in our annual incentive plan.

Manager, Invest Fraud Strategy and Operations

Key skills

About this role