Customer and Data Support - Complaint Management

MillenniumSoft Inc is a company that specializes in providing support solutions, and they are seeking a Customer and Data Support professional focused on Complaint Management. The role involves managing customer experiences related to complaints, supporting the Integrated Solutions Data and Customer Support Team, and developing processes for user access and management.

Responsibilities:

• Customer and Data Support - Complaint Management is responsible for managing the customer experience related to complaints or questions on our products and services and for prioritizing business opportunities and product/ service solutions
• This position will support the Integrated Solutions Data and Customer Support Team by supporting our complaint management across the platform
• This position will be customer facing and self-motivated to develop processes and procedures for user access and management across the Integrated Solutions platform, including supporting sites with single sign on, deployed and hosted solutions
• Additionally this position will support other complaint management tasks across the platform

Requirements:

• Good communication skills
• Good written & verbal skills
• Bachelor's degree required
• Customer tech & support experience
• Organizational skills
• Bachelor's degree preferred
• Proficient in Microsoft Office Products