Lead Functional Business Analyst

LTS is seeking an experienced Lead Functional Business Analyst to lead and guide a team of Business Analysts supporting a major AI modernization initiative within the Department of Veterans Affairs. This role involves owning the business analysis practice, ensuring quality standards, and applying human-centered design principles to enhance healthcare systems that support Veteran services.

Responsibilities:

• Lead, mentor, and guide a team of Business Analysts, setting the standard for how business rules are extracted and validated from existing VistA/MUMPS Prosthetics functionality
• Define, standardize, and continuously improve the BA methodology and playbook used across the program, ensuring consistency across both Prosthetics Delivery scrum teams
• Apply human-centered design principles — journey mapping, personas, contextual inquiry, usability testing, and co-design workshops — to validate current-state findings and shape future-state enhancements with real Veteran, clinician, and VA staff input, not just legacy system behavior
• Review and quality-check BRDs, functional specifications, user stories, process flows, and acceptance criteria produced by the BA team for consistency, clarity, and traceability to source functionality
• Serve as the senior BA point of contact with VA product owners, government stakeholders, and the program’s Governance & Architecture layer on requirements strategy, prioritization, and scope decisions
• Facilitate design thinking workshops, journey mapping sessions, and usability testing with VA clinical and operational stakeholders across Prosthetics workflows — ordering, procurement, fitting, claims, and inventory
• Guide the balance between “as-is” legacy extraction and “to-be” modernization opportunities, ensuring enhancements are grounded in validated user needs and Section 508 accessibility requirements
• Partner with Scrum Masters and Product Owners across both delivery scrum teams to align backlog priorities with validated business and user requirements
• Coach and develop junior and mid-level Business Analysts through requirement reviews, structured feedback, and hands-on mentoring
• Ensure BA deliverables and processes align with VA’s VIP (Veteran-focused Integration Process) framework artifacts — RACI, Technical Manual, deployment/rollback plans — and support CD1/CD2 decision gate readiness
• Identify risks, gaps, or ambiguities in requirements coverage and escalate to program governance with recommended resolutions
• Support change management, stakeholder communication, and training material development for modernized workflows

Requirements:

• Bachelor's degree in Business Administration, Information Technology, Healthcare Administration, Human-Centered Design, or related discipline (Master's preferred)
• 8+ years of experience as a Business Analyst, including demonstrated experience leading or mentoring other analysts, supporting enterprise IT or healthcare modernization programs
• Demonstrated functional understanding of VA VistA and the Prosthetics module — including ordering, procurement, fitting, claims, and inventory workflows — sufficient to extract and validate business rules directly from existing system behavior, and to teach that skill to others
• Practical experience applying human-centered design methods — user research, personas, journey mapping, usability testing, co-design/participatory workshops — to validate and shape system requirements
• Experience defining, standardizing, or maturing a Business Analysis practice, methodology, or playbook for a program or team
• Strong track record facilitating senior stakeholder discussions and translating complex legacy system behavior into clear technical and functional requirements
• Deep understanding of Agile methodologies at scale (multiple scrum teams) and requirements management processes
• Excellent written, verbal, and facilitation skills, with experience presenting to government leadership
• Experience using collaboration and project management tools such as Jira, Confluence, Azure DevOps, Microsoft Visio, or similar platforms
• Experience leading BA teams on VA healthcare modernization programs (VistA, CPRS)
• Familiarity with VA's VIP (Veteran-focused Integration Process) development and release framework
• Human-centered design or UX certification (e.g., NN/g UX Certification, IDEO/Design Thinking, LUMA Institute)
• Knowledge of Section 508 accessibility standards and the VA Design System / USWDS
• Knowledge of healthcare interoperability standards including HL7 and FHIR
• Familiarity with software development lifecycle (SDLC), DevSecOps, and cloud modernization environments
• Certifications such as CBAP, PMI-PBA, Certified Scrum Master (CSM), SAFe Agilist, or equivalent
• Experience supporting federal government programs and regulated environments