Customer Service Rep – Work from home in Nebraska

Blue Cross and Blue Shield of Nebraska is a mission-driven organization dedicated to championing the health and well-being of its members and communities. The Customer Service Representative will handle incoming calls, serve as the primary customer interface, and advocate for members by providing information and support regarding insurance inquiries.

Responsibilities:

• Interfaces with customers via telephone, written correspondence, fax, web, and/or electronic mail
• Research customer information utilizing appropriate systems, policies, regulations, procedures and other reference materials to effectively respond to and resolve customer issues
• Elevates sensitive customer requests when necessary
• Comply with State and Federal regulations and mandates, which are continually changing, thus creating a very dynamic environment, candidate is responsible to take initiative to stay current on policies and procedures required to support the customer and to ensure compliance
• Accountable to remain current on knowledge of diverse products and proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability

Requirements:

• High School Diploma or Equivalent
• three years of experience in a complaint type customer service office setting
• Availability for training 9 to 12 weeks in length
• Candidates applying for this position must reside in Nebraska or the immediate Omaha metro area at the time of application
• Candidates must have a distraction-free workspace and reliable high-speed internet to manage back-to-back calls throughout the day
• health insurance or related field preferred
• Basic medical/dental terminology and contract interpretation is a plus