Senior Site Reliability Engineer – Telephony & Communications Platform (AWS)

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. They are seeking a Senior Site Reliability Engineer to ensure platform reliability and performance, build AWS infrastructure, and lead incident response efforts.

Responsibilities:

• Own platform reliability, availability, and performance
• Build AWS infrastructure using Terraform and Infrastructure as Code
• Develop CI/CD pipelines, monitoring, and automation
• Define SLOs, SLIs, and error budgets
• Lead incident response and continuous reliability improvements
• Mentor engineers and participate in a 24/7 on-call rotation

Requirements:

• 8+ years in Software Engineering, Infrastructure, or Operations
• 4+ years of Site Reliability Engineering experience
• Strong AWS experience (EC2, ECS/EKS, VPC, Route 53, IAM, Lambda, S3, CloudWatch)
• Expertise with Terraform, CI/CD, observability, automation, and scripting (Python, Bash, or PowerShell)
• Experience supporting highly available, low-latency production systems
• Amazon Connect, Twilio, SIP/RTP, or other VoIP platforms
• Knowledge of voice quality metrics (MOS, jitter, packet loss)
• Experience with SOC 2, HIPAA, or FedRAMP environments
• Azure or GCP exposure