Customer Service Representative - Government Products (8/31 Start Date)

Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. They are seeking Customer Service Representatives to be the primary contact for members, resolving inquiries related to claims, enrollment, billing, and pharmacy, while providing exceptional service satisfaction.

Responsibilities:

• Customer Service experience in a Healthcare related setting preferred
• Excellent verbal and written communication skills
• Able to deliver high quality service to Medica's members
• Ability to interact with the team and support each other in dealing with customer issues
• Advanced ability to multi task and manage time efficiently is needed
• An ability to identify process improvements, provide mentor and peer feedback, and develop knowledge of multiple products and platforms
• Demonstrated ability to learn quickly and respond well to a rapidly changing industry and operational environment

Requirements:

• High School Diploma, GED or equivalent; equivalent work experience will be considered in lieu of educational requirement
• 2+ years of customer service experience
• Excellent verbal and written communication skills
• Able to deliver high quality service to Medica's members
• Ability to interact with the team and support each other in dealing with customer issues
• Advanced ability to multi task and manage time efficiently is needed
• An ability to identify process improvements, provide mentor and peer feedback, and develop knowledge of multiple products and platforms
• Demonstrated ability to learn quickly and respond well to a rapidly changing industry and operational environment
• Customer Service experience in a Healthcare related setting preferred